Delivery Manager

Job summary

NHS England's Product and Platforms Directorate designs, builds and runs the core infrastructure that connects thousands of digital service providers across the UK health and care system.

This role sits in the Platforms Demographics Domain, supporting delivery of the Single Unique Identifier (SUI) capability and related services to enable safe, consistent identification of children across health and care, with products designed around the needs of professionals, patients and the public.

The post holder will manage delivery of SUI-related products and services, including documentation, assurance and deployment, and may also lead smaller products, services and initiatives within the Demographics Domain, managing dependencies across national platforms and partner organisations such as the Department for Education.

Delivery Managers use agile and lean practices to create the conditions for effective delivery, helping teams learn, improve and innovate through coaching, guidance and practical support.

They ensure teams use the most appropriate agile and lean techniques, apply user-centred iterative design and development, and perform effectively.

They keep teams motivated, collaborative and focused on priority outcomes, while identifying and managing risks, issues, dependencies and blockers, and driving continuous improvement.

Main duties of the job

As a Delivery Manager you will:

• deliver key products and services through multi-disciplinary, user-centred delivery teams
• align the team with the Product Manager and Technical Lead on clear vision, objectives and outcomes (including across dependencies)
• lead with a servant-leader mindset to build a motivated, collaborative and continuously improving team
• apply and tailor Lean and agile methods (e.g., Scrum and Kanban) to fit the context and wider NHS governance
• make work visible using clear, open and transparent ways of working (e.g., flow/Kanban, ceremonies and working agreements)
• contribute to the Digital Services Delivery profession and the Delivery Management community of practice
• Experience using delivery insight (e.g., reviews, retrospectives and health checks) to improve outcomes and team performance

Some of the skills and experience we're looking for:

• Experience delivering digital products, platforms or services using agile principles with multi-disciplinary, user-centred teams
• Experience coaching teams, improving ways of working, and helping teams choose the right delivery approach
• Experience planning and sequencing work, managing capacity, and optimising flow to delivery
• Experience managing and escalating risks, issues and dependencies, and removing blockers
• Experience delivering across the product lifecycle and managing transitions between stages

About us

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.