Digital Engagement Specialist - Band 7

Job description

Job responsibilities

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

This is an exciting opportunity to join the Essex ICB IT team as a Digital Engagement Specialist. This post does require the individual to have a good grasp of digital technology across primary care and integrated care boards, along with an understanding of the primary care digital services operating model. You must be passionate about digital technology and working with primary care and have experience in leading large, complex transformational digital projects across general practice and ICBs. You will represent the ICB IT team as a digital subject matter expert at various meetings and forums with various stakeholder and partners across the ICB. You will work with our practices and GPIT support provider to ensure IT services to primary care are effective. You will support with system wide digital work, which involves working with our Head of System Digital to work with ICS partners in delivering cross-partner digital projects and programmes, such as the digital strategy. You will understand digital procurement and contracts and support with various procurements across the ICB providing digital subject matter expertise.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the ICB Digital team in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to IT and Digital drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research, innovation and audits to inform service improvements or performance management

Strategy and analysis

• Analysis of complex qualitative and quantitative data relating to the GPIT Service
• Turns analysis into useful insights and reports that can be used to inform decision making and delivery
• Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop and deliver project plans relating to digital projects and programmes, ensuring appropriate governance, risk management, escalations and reporting
• Support delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system units
• Managing competing priorities, prioritising own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery and monitoring of business plan for digital projects and programmes
• Support the Head of IT and the Head of System Digital, representing them at meetings, drafting reports, project plans and other documents on their behalf
• Support the Head of System Digital with the delivery of the Essex Digital Strategy
• Be able to prepare evidence required for the annual submission of the cyber assessment framework aligned data, security and protection toolkit.
• Support with annual digital audits

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Be able to work with primary care colleagues across Essex, building strong working relationships
• Deputising for members of the IT team at various forums, such as practice manager meetings and ICB meetings
• Be able to support the Delivery Units digital front door process, which will involve gathering information on various schemes and projects being carried out across the ICB and feeding it back to other member of the team
• Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making
• Comfortable presenting information and training to internal and external stakeholder groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Supports delivery of budget for GPIT including effective budget reporting as required
• Supports procurement and contract management of relevant services

Team management and capability building

• Support with the development of the wider IT team members
• Able to influence in order to deliver effectively through those not directly line managing
• Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work independently as needed to deliver on requirements of the role
• Good working knowledge of the NHS England Securing excellence in primary care (GP) digital services: The primary care (GP) digital services operating model
• Good understanding of Microsoft licencing
• Able to use the NHS.net Connect administration portal
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel)
• Knowledge of general practice clinical systems useful but not critical
• Have an understanding of the Cyber Assessment Framework (CAF) aligned Data, Security, Protection Toolkit (DSPT)
• Have experience with digital information governance requirements such as data privacy impact assessments (DPIA) and digital technology assessment criteria (DTAC)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

-ICB senior leadership

-Information Governance team

-Primary Care (General Practice)

-Local Authority partners

-NHS Providers

-NHSEI regional partners

-Other system partners, such as VCFSE

Person Specification

Partnerships & Communities

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively
• Able to effective influencing and challenge within areas of responsibility, escalating appropriately where necessary

Strategy & Analysis

• Experience using analytical and problem-solving skills to address complex problems, ability to recognise policy implications and how to manage potential competing priorities / interests in developing strategies
• Good data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management
• Able to translate complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership

Personal Attributes and Values

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

Experience

• Experience of deputising for colleagues at various meetings, project groups and forums across the ICB and primary care
• Ability to liaise with colleagues across the ICB and other partners to gather information related to proposed schemes and projects and produce related reports
• Experience of digital technology in the NHS, specifically primary care and a working understanding of the GPIT Digital Framework
• Experience of preparing project documentation, including project plans, risk and action logs
• Understanding of digital system procurement processes, including drafting service specifications and attending evaluation and moderation sessions
• Experience managing projects in relevant commissioning functions as outlined in the ICB model blueprint, this includes using an appropriate project management framework, such as Prince2 or Agile and managing all of the associated project governance tasks
• Experience of delivering complex and contentious change and transformation projects
• Experience of the NHS.net Connect Administration platform
• Understanding of the NHS Shared tenant and Microsoft licencing
• Understanding of Microsoft Intune
• Basic understanding of AI, specifically Microsoft Copilot

People & Culture

• Line management experience, including supporting individual development and addressing under-performance, when necessary
• Acts as a positive, compassionate and inclusive manager, demonstrating commitment to promoting diversity, inclusion and equality of opportunity
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise

Governance and Assurance

• Have a working understanding of the Cyber Assessment Framework (CAF) aligned Data, Security, Protection Toolkit (DSPT)
• Have experience with digital information governance requirements such as data privacy impact assessments (DPIA) and digital technology assessment criteria (DTAC)
• Must be comfortable to prepare evidence and reports required to support annual digital audits, such as the DSPT audit

Qualifications

• Educated to BSc Degree level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development

Employer details

Employer name

NHS Essex Integrated Care Board

Address

Seax House

Victoria Road South

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.essex.icb.nhs.uk