Head of Intelligence
Job summary
NHS Greater Manchester is seeking an experienced Head of Intelligence - UEC & Community Services to lead a key area within the Data, Insight and Intelligence (DII) function. This senior (Band 8b) leadership role sits within System Health Care Intelligence and plays a central role in the DII operating model.
You will lead the intelligence offer for Urgent and Emergency Care (UEC) and Community Services, shaping how the system understands demand, pressure, performance, pathways and outcomes. This includes oversight of system flow, bed capacity, ambulance interface, demand profiling, avoidable activity, discharge assurance, governance reporting and statutory returns. For Community Services, focus areas include Urgent Community Response, Intermediate Care and Falls Prevention.
The role goes beyond routine reporting, focusing on developing a modern intelligence service that delivers real-time and near real-time insight, supports evidence-led commissioning and redesign, and enables informed decision-making.
You will lead a significant analytical service, ensuring delivery of workstreams and programmes, managing business planning, risks and continuity, and overseeing analytical resources. A key priority is ensuring decisions across NHS GM and partners are based on robust, high-quality and up-to-date intelligence.
Main duties of the job
Lead a high-performing intelligence service aligned to UEC and Community priorities, translating complex operational and strategic needs into focused analytical delivery. Provide senior analytical leadership across system flow, discharge, ambulance handovers, performance, planning baselines and service redesign.
Work with programme teams and stakeholders to agree priorities through DII governance, ensuring analytical resource is focused on strategic value, statutory requirements and system impact. Oversee dashboards, modelling, workplans and analytical outputs that support operational grip, decision-making and commissioning assurance.
Lead and develop multidisciplinary analytical teams, promoting high standards, innovation and continuous improvement. Build strong relationships with senior leaders, clinicians, providers, local authorities and system partners to ensure intelligence is relevant, influential and actionable.
This is a high-impact role within the DII function, supporting a trusted, high-quality intelligence service that turns insight into action. You will drive improvements in population health, reduce inequalities and support system efficiency.
The role offers significant system leadership reach, contributing to strategic commissioning, operational performance and pathway redesign through strong governance, agreed workplans and collaborative working across NHS Greater Manchester.
About us
Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.
Our NHS People Promise
Our NHS People Promise -the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.
Job description
Job responsibilities
Support the NHS GM Senior Management to manage the defined service offer, including developing and managing the services annual business plan, risk and issue management, and continuity planning
Manage a significant and cross organisation analytical resource consisting of Intelligence Analysts, Data Engineers, Data Scientists and Primary Care Data Quality Facilitators commissioned provider services and third-party suppliers to collaborate on information solutions to enhance available intelligence within the health economy.
To represent the ICB/S and the Service at data and intelligence Forums at local and regional level. This will include the delivery of information and training to various bodies in a formal or semi-formal environment through the use of various techniques including presentations, workshops and seminars.
To provide leadership to a designated analytical service, empowering team members within that service, to perform to high standards and develop innovative ways of working.
To influence professionals at all levels within the ICB/S to make key business decisions based on the use of robust finance, activity, outcomes and patient experience analysis.
Person Specification
Qualifications
- Master's degree or equivalent experience or qualification
- Project management qualification e.g. Prince 2, Managing Successful Projects or equivalent
- Evidence of continuing professional development
Experience
- Minimum of 3 years subject matter expertise relevant to team leadership role
- Experience of managing and co-ordinating complex schemes
- Experience of leading a team
- Experience of investigating data anomalies and resolution of issues arising
- Ability to understand and present complex information to a range of audiences
- Experience of producing written reports for a wide range of audiences
- Experience of managing risk
- NHS/LA experience
Employer details
Employer name
NHS Greater Manchester Integrated Care
Address
Tootal Buildings
56 Oxford St
Manchester
M1 6EU
United Kingdom
Employer's website
https://www.gmsharedservices.nhs.uk/