Individualised Commissioning Team Administrator
Job summary
**The hours for this role are 22.5 per week and the working pattern - 7.5hrs Wed / Thu / Fri**
This is a varied and fast paced role providing all aspects of administrative support to the NHS Individualised Commissioning Team which includes the nursing team, senior managers.
Due to the nature of the team the post holder will be required to work in a professional and sensitive manner. They would be required to deal with in coming calls from patients , family members, carers or other health professionals which may on occasion be distressing.
Main duties of the job
To provide administration support to the team the post holder will be:
- Responsible for arranging meetings including sending meeting invites, room bookings and recording notes as and when required.
- Able to populate template letters and other general correspondence in a professional and timely manner using the appropriate software packages.
- Responsible for maintaining accurate and up to date patient records on the digital referral and case management system
- Able to use their knowledge sign post members of the public and professionals to appropriate services.
- Accurately code invoices for authorisation. Liaise with service providers and other stakeholders as appropriate to resolve queries without delay
- Responsible for creating or amending meeting room diary bookings for the team.
- Responsible for uploading of patient information on to the digital platform.
- Responsible for completing checks to on behalf of the service to ensure appropriate responsible commissioner for each case
About us
Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.
Job description
Job responsibilities
The post holder will:
- Respond to calls and emails enquiries requesting information or assistance from external and internal channels in a professional and helpful manner, signposting appropriately.
- Distribute letters and other correspondence as required, securely and in line with information governance protocols.
- Be responsible for ensuring the digital system has accurate patient demographic information.
- Be required to take informal notes of internal meetings as required.
- Deal sensitively with service user details of a highly personal nature, avoiding breaches of confidentiality at all times.
- Ensure the data recording system has the correct financial codes to ensure that the locality is acting within the GMICB scheme of delegation.
- Be required to cover the administrative duties of other team member/s when they are on annual leave or sick leave.
Person Specification
Experience
- Previous Administrative Experience
- Knowledge of IT systems such as MS Word / Excel / Outlook
- Good understanding of confidentiality and data protection
- Previous NHS Experience
Qualifications
- Educated to GCSE Level
Knowledge
- Basic knowledge of IT systems and software such as Outlook, Word and Excel
- Good Understanding of confidentiality and Data Protection Act
- Knowledge of Continuing Health Care and NHSfunded Nursing Care processes
Compentencies
- Ability to work flexibly as a member of a team
- Good communication skills, i.e., able to communicate clearly and concisely both verbally and in writing
- Ability to prioritise own workload and demonstrate good time management
- Ability to deal with people at all levels within the organisation and external agencies when dealing with sensitive and confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Greater Manchester Integrated Care
Address
Hattersley Hub
Stockport Road, Mottram
Hyde
SK14 6NT
United Kingdom
Employer's website
https://www.gmsharedservices.nhs.uk/