Operational IT Support
Job summary
The role of IT Support is an integral part of IT Operational Service and is required to provide a high quality, professional and responsive administrative support across the allocated portfolio to support delivery of the wider IT agenda. This will require providing administrative support to key meetings, being aware of work priorities and the needs of self and senior managers to ensure all required deadlines are met.
Main duties of the job
The post holder will portray a professional image and is expected to develop and maintain effective working relationships with a range of stakeholders, both internal and external to NHS GM, to support them in the delivery of their role and the achievement of the NHS GM overarching objectives.
These stakeholders include, but are not limited to:
1. colleagues within the executive and senior management team.
2. colleagues throughout the organisation at all levels.
3. other administrative assistants both internal and external to NHS GM.
4. senior managers and executives in customer organisations, whom the post holder may liaise with direct.
About us
NHS Greater Manchester (NHS GM) is the Integrated Care Board for Greater Manchester, and is responsible for making decisions about health services across Greater Manchester and in the ten boroughs and cities.
The creation of NHS Greater Manchester, and our new statutoryGreater Manchester Integrated Care Partnership (Greater Manchester ICP), on 1st July 2022 gives health and care partners the opportunity to accelerate the journey to improve our population's health and wellbeing we have been on for the last five years, and so play our part in delivering the city region's vision.
This involves working closely with all partners and communities who can contribute to improving health and tackling inequalities.
The outcome will be a city region where everyone has a fair opportunity to live a good life; has improved health and wellbeing; experiences high quality care and support where and when they need it and where we all work together to make a difference now and for the future.
Job description
Job responsibilities
The core purpose of this role is to provide high-quality administrative and operational support to the IT Operations function, helping to deliver the wider IT agenda and ensure effective day-to-day business support. Although titled IT Support, this Band 4 role is predominantly an IT administrative and business support position rather than a technical IT support role. The emphasis is on diary management, meeting administration, governance support, document production, stakeholder coordination, and general business administration within the IT Operations team.
Person Specification
Qualifications
- Good general education including English and Maths at GCSE A-C or equivalent
- NVQ level 4 in Administration or relevant experience.
- ECDL or equivalent IT qualification.
- Diploma in secretarial, management, administration or business studies or equivalent knowledge gained through experience
Experience
- Experience of taking and transcribing meeting minutes.
- Computer literate with experience of MS office applications.
- Experience of managing own workload under pressure and dealing with conflicting priorities in a fast-paced deadline driven environment where multi-tasking and dealing with interruptions is necessary
- Previous admin experience Previous experience as a personal assistant to a senior manager
- Experience of working in a healthcare environment / other complex organisation
- Experience of maintaining and contributing to the design of office systems and processes
Knowledge
- Knowledge of generic management policies and procedures
- Awareness of the need for confidentiality
- Knowledge of generic management policies and procedures
Competencies
- Excellent oral and written communication skills, i.e. ability to deliver clear messages to key staff and other stakeholders.
- Effective team working
- Excellent interpersonal skills including listening and influencing skills
- Ability to foster and maintain positive working relationships
- Ability to manipulate data to produce reports
- Ability to digest and present material clearly and concisely
- Excellent organisational skills and prioritisation/time management.
- Excellent skills in organising diaries and schedules
- Ability to plan and organise a range of activities
Other
- The postholder should have advanced keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Greater Manchester Integrated Care
Address
The Tootal Buildings
56 Oxford St
Manchester
M1 6EU
United Kingdom
Employer's website
https://www.gmsharedservices.nhs.uk/