System Co-ordination Centre Administrator
Job summary
The Leicester, Leicestershire and Rutland Integrated Care Board System Coordination Centre is seeking a Band 4 System Coordination Centre Administrator (subject to confirmation of grading) to work within the SCC and across the UEC wider team taking the system learning and creating transformation and improvement opportunities.
The purpose of the SCC is to always ensure the safest and highest quality of care possible for the population by balancing the clinical risk within and across all health and care services. It ensures a consistent and collective approach to managing system demand and capacity as well as mitigation of risks, leading and facilitating delivery of:
- Visibility of operational pressures and risks across providers and system partners
- Concerted action on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
- Dynamic responses to emerging challenges and mutual aid
- Efficient flows of information
- The role will be predominantly office based, from County Hall Glenfield, but will be agile with the opportunity to work from several provider locations in LLR to build relationships and experience pathways first hand, gaining a whole system knowledge base
- This is a full-time role working 37.5 hrs per week flexibly across Monday to Friday 08:00 - 18:00.
- Applications will close on Monday 20th May 2024, and interviews are scheduled for Monday 3rd June 2024.
Main duties of the job
The SCC Administrator will engage and liaise with internal and external stakeholders, in particular:
- To support the delivery of daily activities to manage system flow andescalation and ensure completion of appropriate recording and reporting.
- To liaise with the wider ICB teams to contribute operational feedback.
- To support the identification and sharing of best practice.
- To operate in a highly political and sensitive environment.
- To support the daily System Flow calls, clarifying actions as required to improve or maintain flow.
- To provide support to the Urgent Care team in times of escalation and surge.
About us
Integrated Care Boards bring together providers of NHS services with local authorities and other local partners to plan, co-ordinate and arrange health services as part of Integrated Care Systems.
The purpose of the System Coordination Centre ("SCC") is to always ensure the safest and highest quality of care possible for the population by balancing the clinical risk within and across all health and care services. It ensures a consistent and collective approach to managing system demand and capacity as well as mitigation of risks, leading and facilitating delivery of:
Visibility of operational pressures and risks across providers and system partners
Concerted action on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
Dynamic responses to emerging challenges and mutual aid
Efficient flows of information
Job description
Job responsibilities
Using initiative to prioritise own workload exercising discretion as to the degree of urgency, importance and confidentiality required. Required to act independently and manage own workload.
Using initiative and judgement at all times, analysing facts and situations to solve problems.
Multi-task, and plan work for short, medium, and long-term timescales. Plan and organise sometimes complex activities requiring adjustments to be made, e.g. resolve conflicting diary appointments and arrange meetings with a number of internal/external participants with complex diaries.
Work within procedural guidelines.
Ensure deadlines are met and take appropriate action to make sure work is completed to given timescales.
Work flexibly within core office hours and liaise with colleagues to ensure time off does not overlap.
Person Specification
Eduction/Training/Qualifications
- A level or equivalent experience
- RSA Level 3 or equivalent experience
- Advanced ECDL or equivalent experience
Knowledge & Experience
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with sensitive, contentious and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of the NHS and current issues.
Skills & Abilities
- Able to work on own initiative, organising and prioritising workloads to changing and often tight deadlines.
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral / written communication skills.
- Effective team working.
Interpersonal Skills
- Skills for nurturing key relationships and maintaining networks.
- Professional calm and efficient manner.
- Ability to change ways of working to aid cooperation within and between teams in order to achieve results.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
NHS Leicester, Leicestershire and Rutland Integrated Care Board
Address
County Hall
Leicester Road
Leicester
LE38HD
https://www.leicesterleicestershireandrutland.icb.nhs.uk
- Company
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Location
- Leicester, United Kingdom LE38HD
- Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted
- Company
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Location
- Leicester, United Kingdom LE38HD
- Employment Type
- Permanent
- Salary
- £25147.00 - £27596.00 a year
- Posted