Workforce Systems Lead

Job summary

As Workforce Systems Lead, you will be the organisations lead specialist user of workforce information systems, including ESR and OLM. Youll manage, develop, and align these systems with NHS Resolutions digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

Main duties of the job

You'll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

About us

NHS Resolution provides expertise to the NHS on resolving concerns fairly, sharing learning for improvement, and preserving resources for patient care. We operate to the highest professional standards, are the centre of expertise for resolving claims and disputes, and uphold ethical and respectful values in all our interactions.

Job description

Job responsibilities

The Opportunity

(1 year fixed term contract - maternity cover)

As Workforce Systems Lead, you will be the organisation’s lead specialist user of workforce information systems, including ESR and OLM. You’ll manage, develop, and align these systems with NHS Resolution’s digital strategy, working closely with senior managers, HR/OD colleagues, and DDaTT to optimise workforce systems and deliver automation plans as part of our transformation programmes.

You’ll drive system optimisation, influence stakeholders, develop manager capability, and ensure high-quality workforce data and reporting. This role also involves managing a small team, supporting HR&OD projects, and leading the implementation of future workforce solutions.

What you will be doing

Lead and optimise workforce systems (ESR/OLM), ensuring integration with NHSR’s digital strategy, developing and delivering atomisation and optimisation plans
Leading the delivery of accurate and timely workforce reporting for the organisation. Turing complex data into meaningful insight that supports continuous improvement
Responsible for improving data quality within ESR, carrying out audits, data cleansing and reconciliation work. Working collaboratively with other departments to maintain the accuracy of organisational hierarchies and workforce structures.
Influence and support internal stakeholders to prepare for system advancements
Manage a team to deliver accurate workforce data and reports
Advise on system functionality, configuration, and optimisation
Develop and deliver training, workshops, and support materials for staff

What you will bring

Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified
Experience in a HR role in the NHS using ESR/OLM, with a track record in management reporting
Proficient in use of ESR/OLM system, the reporting functions and employee/manager self-service functionalities
Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.
Ability to influence, negotiate and persuade colleagues at all levels on complex and sensitive matters
Previous experience of managing a team
Advanced IT skills, including Microsoft Office and ESR/OLM systems
Experience in designing and delivering training and workshops

Person Specification

Qualifications

Essential

Educated to degree level or equivalent experience, ideally with background in analytics or CIPD qualified

Desirable

Project management qualification

Experience

Essential

Previous experience in an HR role in the NHS using ESR and OLM, with a proven track record of designing and producing management reporting packs and ad-hoc management information to time and requirements
Evidence of being able to fully utilise the ESR and OLM system and reporting functions.
Experience of line management and managing a team
Evidence of successfully using qualitative and quantitative data to create compelling arguments with influencing ability, distilling complex data and analysis into simple ideas.
Experience of successful working and communication with a range of professionals
Experience of successfully leading and managing operational projects or improvement programmes
Experience of working with senior staff across organisations
Experience of managing or maintaining computerised personnel records
Experience of designing and delivering workshops and training events
Experience of reporting via workforce systems such as ESR and/or LMS or other IT related systems

Desirable

Process Mapping experience advantageous.
Experience of procurement and commissioning, including leading tender processes for education and training services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Resolution

Address

Leeds/Hybrid or homeworking

Leeds

West Yorkshire

LS1 4AP

Employer's website

https://resolution.nhs.uk/careers/

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