Director of Operations - Band 9

Job description

Job responsibilities

To lead and be accountable for the planning and delivery of the ICBs responsibilities as they relate to Urgent and Emergency Care and Elective Care. This includes:

o 999/Ambulance Services

o NHS 111 & Clinical Assessment Service (CAS)

o Non-Emergency Patient Transport Services (NEPTS)

o Other services which are agreed to be designed and commissioned at system level e.g. ED/UTC Front Door Re-design, Non-ED Pathways (Acute & Community), Same Day Emergency Care (SDEC)

To lead and be accountable for the planning and delivery of the ICBs responsibilities as they relate to Elective Care and Diagnostics. This includes:

o Elective recovery planning and assurance

o Oversight of provider and alliance plans for outpatient transformation (including virtual appointments, patient initiated follow up and waiting well initiative)

o Getting It Right First Time (GIRFT) reviews and ensuring actions plans

o Service which are agreed to be designed and commissioned at system level such as eye care and MSK services

To lead and manage the ICBs clinical systems and operational resilience function including the system operations centre and on call service.

To lead and manage the ICBs emergency prevention, preparedness and response function.

To lead and manage the £420m contract with the East of England Ambulance Service (EEAST) on behalf of the six ICBs in the East of England.

Person Specification

Communication Skills

• Providing and receiving highly complex, highly sensitive or highly contentious information where there are significant barriers to acceptance which need to be overcome
• Conveys highly contentious information in situations of proposed major change. This may be potentially hostile and antagonistic.
• Influence and negotiate on delivery of services. Leads the engagement process with strategic stakeholders.

Equality and Diversity

• Understanding of and commitment to equality of opportunity and good working relationships.

Other

• Able to demonstrate personal credibility within the area of urgent care which support ability to influence individuals at all levels within the ICS
• An ability to maintain confidentiality and trust.
• Good time keeping.
• Flexible approach to work.

Autonomy

• Significant experience of working in an autonomous work with the ability to make key strategic and operational decisions without the need for senior agreement.

Knowledge, Training & Experience

• Specialist knowledge over more than one discipline/ function acquired over a significant period.
• Masters degree and additional in-depth professional knowledge in a number of disciplines, e.g. financial management, performance management, information systems, staff management acquired through training and experience over extended period.
• Experience of leading and managing substantial service change and redesign in a complex environment.
• A sound understanding of the NHS current legislation and national strategy.
• Sound knowledge of current UEC and Elective plans and challenges.
• Demonstrable evidence and track record in building sustainable relationships with senior NHS leaders and clinicians.
• Experience of analysing performance of area of activity in relation to performance targets, strategic objectives; develop strategies, business plans, advice in areas where expert opinion differs.
• Experience of developing business plan, strategy for area of activity, makes major contribution to corporate policies and strategy.
• Operational experience within an NHS provider setting.
• Significant senior management experience within a complex organisation
• Evidence of a sound understanding in operational management, lean manufacturing, six sigma etc or comparable service improvement methodologies.
• Significant experience and evidence of creative strategic thinking.
• Experience of successfully managing significant organisational and/or system change.
• Recent evidence and experience of positive leadership skills and the ability to transform and lead a team to work effectively together.
• Experience of translating strategic goals into effective operational plans and objectives.
• Experience of achievements in improving patient care, meeting NHS targets and managing within budgets.

• Experience of managing large budgets for multiple departments and or services of major area of activity; responsible for overall budget setting for major area of activity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Suffolk and North East Essex ICB

Address

Endeavour House

8 Russell Road

Ipswich

Suffolk

IP1 2BX

https://suffolkandnortheastessex.icb.nhs.uk/