Service Desk Analyst (1st / 2nd Line) | Onsite | Banking

Opporutnity looking to get into Banking.

We’re hiring an IT Support Analyst to deliver VIP deskside/onsite 1st and 2nd line support across an established / stable financial services environment within an ITIL framework. You’ll be hands-on with troubleshooting, user support, and system administration while gaining exposure to technologies like Active Directory, SCCM, ServiceNow, Microsoft 365, and basic networking as part of the Service Desk Support team.

Day to Day

• Providing responsive 1st line support to end users

• Troubleshooting hardware, software, and network issues

• Managing and updating tickets via ServiceNow

• Supporting AD, Exchange, and Microsoft 365

• Assisting with device builds, deployments, and IT admin tasks such as password reset, upgrades, voice and mobile phones.

Requirement

• Experience in a service desk or desktop support role with clear 2nd line exposure
• Strong experience supporting Microsoft 365 and Windows environments
• Solid hands-on knowledge of Active Directory and Exchange
• Experience working with ticketing systems in ITIL-based environments
• Good understanding of networking fundamentals (DNS, DHCP, VPNs, Wi-Fi)

Working pattern

• Full-time, 12-month fixed-term contract
• Monday–Friday core hours with flexibility for early/late shifts
• Predominantly office-based (City of London)

Important notes

• Full UK Right to Work required (no sponsorship now or in the future)

Apply directly or message me for a confidential discussion.