Community & Customer Success Lead

We’re excited to be partnering with an innovative HealthTech app on a Community & Customer Success Lead hire.

This is a key role focused on building strong, engaged user communities and delivering an exceptional subscriber experience across every touchpoint. Working remotely within a collaborative and fast-paced team, you’ll take ownership of community engagement, customer support, and retention initiatives that directly impact long-term growth.

This opportunity is ideal for someone who combines empathy with a data-driven mindset and is passionate about creating meaningful connections between users and product.

R E S P O N S I B I L I T I E S

• Manage beta tester WhatsApp groups and challenge cohorts (including school group communities)
• Run in-app support (Intercom or similar), email support, and App Store review responses
• Own churn intervention: outreach to cancelling subscribers, win-back campaigns
• Onboard new subscribers via lifecycle email/push, in partnership with growth lead
• Surface product feedback to founder/product team weekly
• Moderate community spaces; run weekly engagement rituals (challenges, leaderboards, AMAs)
• Track NPS, retention curves, and qualitative subscriber sentiment

M U S T- H AV E

• 2+ years in community or customer success at a consumer app or subscription business
• Genuine warmth and high written EQ — represents the brand directly to users
• Comfort with Intercom, Notion, RevenueCat, basic Mixpanel
• Self-starter who can run cohorts without micromanagement

N I C E - T O - H AV E

Personal interest in fitness/wellness · Discord/WhatsApp/Circle community experience · Lifecycle

marketing chops

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