Billing Representative

Role - Billing Representative

Location - Reading, UK

Type of Employment - Contract

Responsibilities:-

• Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
• Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process improvements
• Identify opportunities and improvements to deliver on process automation goals
• Collaborate with internal stakeholders: Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
• Work with customers to resolve portal related escalations and ensure customer regulations adhere to OT’s legal requirements
• Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets;
• Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies;
• Responsible to follow all internal controls and policies related to invoicing to protect client's brand;
• As an SME, work with project teams to deliver on acquisition integrations;
• Deliver on other priorities as assigned to execute on the Billing mandate.