Field Connections Coordinator - Fibre

NMS Recruit are seeking a Customer Connections Coordinator for a thriving ISP.You will manage and support daily operational activities for customer connections. This role plays a key part in ensuring smooth communication between contractors, customers, and internal departments while maintaining quality and compliance. This role operates as a key part of the Mission Control team - the 'save-the-day' function within the customer connections delivery process. You will be responsible for ensuring that all customer connections and surveys are completed accurately, efficiently, and on schedule. Acting as the first line of support you will handle daily queries and resolve issues raised by field engineers and customers to keep projects on track and minimise downtime. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners and businesses across the UK.

Responsibilities

• Manage a daily workstack of connections
• Manage the contractor to ensure connections and surveys are completed to standards
• Daily driving of on the day connections and surveys
• Conduct pre-checks on scheduled connections for the previous, current, and upcoming weeks to ensure readiness and address any potential issues in advance.
• Daily tracking of connections and survey updates
• Updating the customer and partners with progress on orders
• Supporting the customer coordinators with partner updates
• Working through WIP to get orders moving
• Identify and manage risks & issues to minimise the impact to customers
• Work as part of a team to maintain a positive environment, building strong relationships across the business

Essential Experience

• Microsoft Office application skills
• Customer phone etiquette
• Previous fibre industry experience
• Understanding reports and as- builts
• BT PIA knowledge
• Basic knowledge of an end to end install process

Desirable Experience

• Knowledge of GPON telecoms networks
• Civils admin experience
• Basic knowledge of cabling , splicing and civils

Benefits

• Up to £30,000 DOE
• Hybrid working
• Death in Service
• 25 days holiday plus bank holidays
• Birthday and work anniversary off
• Additional Benefits

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