ICT Apprentice

We’re looking for an enthusiastic ICT Apprentice to join our team at No Fuss IT. If you’re eager to get stuck in, learn on the job, and grow your skills, this could be the perfect opportunity for you. You’ll gain hands-on experience working with a wide range of applications, technologies, and solutions.

• To provide 1st line technical support, answering support queries via phone, email and live chat.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• To log all calls on the ticketing system.
• Respond to enquiries from clients and help them resolve any hardware or software problems.
• Maintain a log of all calls taken.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing necessary training and advice.
• To allocate more complex calls to the relevant Support member if it cannot be resolved.
• To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

• Communication skills
• IT skills
• Organisation skills
• Team working
• Initiative
• Good Telephone manner
• Microsoft-based systems
• PC Hardware set up