Network Engineer Apprentice

We’re looking for a motivated Network Engineer Apprentice who’s eager to dive in, learn fast, and help us deliver exceptional solutions for our customers. In this role, you’ll explore diverse applications, tackle real technical challenges, and play a key part in strengthening both our service offering and our long-term growth.

· To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chat.

· To maintain a high degree of customer service for all support queries and adhere to all service management principles.

· To take ownership of user problems and be proactive when dealing with user issues.

· To log all calls on the ticketing system.

· Respond to enquiries from clients and help them resolve any Network, Server, hardware or software problems.

· Maintain a log of all calls taken.

· Maintain a log of any software or hardware problems detected.

· Support users in the use of Computer equipment by providing necessary training and advice.

· To allocate more complex calls to the relevant Support member if it cannot be resolved.

· To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working