Junior Application Support Analyst (Fully Remote, UK)

Junior Application Support Analyst (Fully Remote, UK)

We’re looking for a curious and technically-minded Junior Application Support Analyst to join a fast-growing SaaS business. This is a great opportunity for someone who enjoys problem-solving, digging into systems, and understanding the “why” behind technical issues.

In this role, you’ll play a key part in keeping a complex software platform running smoothly - supporting customers, troubleshooting issues, and collaborating closely with development teams to resolve problems at their root.

What you’ll be doing

• Providing 2nd line technical support within a structured support team
• Managing and prioritising your own support ticket queue
• Investigating issues using SQL, logs, and datasets
• Acting as a bridge between customers, internal teams, and third-party providers
• Supporting network troubleshooting and system investigations
• Collaborating with developers on fixes and improvements (including version control workflows)
• Maintaining technical documentation and knowledge base articles
• Contributing to ad hoc projects and system improvements

What we’re looking for

• Around 2+ years’ experience in application support or similar role
• Strong understanding of SQL and relational databases
• Basic knowledge of web technologies / software development lifecycle
• Experience troubleshooting technical or networking issues
• Comfortable working with ticketing systems and managing workloads independently
• Ability to communicate technical concepts clearly to non-technical users

Nice to have

• Experience in a SaaS environment
• Familiarity with Git / version control
• Exposure to PHP or JavaScript
• Experience with reporting tools (e.g. BI tools) or advanced Excel

Why join?

• Fully remote-first working environment
• Flexible hours with team collaboration time
• Clear progression path into a mid-level Application Support role
• Ongoing training in:
• Advanced SQL and data handling
• Reporting tools and analytics
• Debugging and log analysis
• Documentation and technical best practices

Who this role suits

This role is ideal for someone who:

• Enjoys solving technical puzzles and getting to root causes
• Works well independently in a remote setup
• Is proactive, organised, and naturally curious
• Wants to grow their career in application support or SaaS technology