Unified Communications (UC) Cisco Voice Engineer

Job Description

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Contract: Unified Comms (UC) Voice Engineer
Location: Glasgow (Hybrid - 3 days onsite per week)
Start Date: ASAP once background checks have been completed
\n Duration: Initial 12 months extendable
Rate: Circa £450-£510 a day (deemed inside IR35 via umbrella)
Reference: 20548
Overview
\n We are seeking an experienced Senior Cisco Voice & Collaboration Engineer (L3) to join a global enterprise technology team supporting a large-scale voice and unified communications environment.
\n This role will focus on the operational support, maintenance, and continuous improvement of a global Cisco voice infrastructure. The successful candidate will provide Level 3 support, lead technical troubleshooting activities, support major incidents, and work closely with project teams to ensure successful deployment and operational acceptance of new services. 

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Key Responsibilities

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• Provide Level 3 operational support for enterprise voice and collaboration platforms.

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• Manage and resolve complex incidents, problems, and service requests.

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• Perform root cause analysis and implement permanent fixes.

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• Support L1 and L2 teams with technical escalations.

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• Participate in change management activities and production deployments.

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• Work closely with project teams during implementation and transition phases.

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• Produce and maintain technical and operational documentation.

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• Track and manage work through ServiceNow.

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• Support vendor management and governance activities.

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• Communicate effectively with business stakeholders during incidents and project delivery.

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Essential Skills & Experience

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• Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond

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• Expertise with: \n
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  • Cisco IP Telephony

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  • Cisco Jabber and Jabber Mobile

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  • SIP, H.323 and ISDN protocols

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  • Session management and call routing

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  • Cisco UCCX

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  • Cisco Prime Assurance and Provisioning

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• Experience supporting enterprise-scale voice and data environments.

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• Strong troubleshooting and diagnostic skills within complex voice infrastructures.

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• Experience working within ITIL-based operational environments.

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Desirable Skills

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• Avaya Aura Communication Manager 8.x+

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• Avaya Media Gateways (G700, G350, G450)

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• Avaya System Manager and Session Manager

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• Avaya One-X Communicator

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• Avaya Meeting Exchange/Bridgetalk

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• IPC Unigy Trading System

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• NICE Voice Recording

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• ServiceNow administration and workflow experience

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You will be a proactive and technically strong voice engineer who thrives in a fast-paced enterprise environment. You'll be comfortable managing critical incidents, engaging with stakeholders, and driving operational excellence across a global communications platform.

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Networking People (UK) is acting as an Employment Business in relation to this vacancy.