IT Solutions Technician Apprentice
Role
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
IT Solutions Technician Apprentice duties:
- IT Service Desk providing help and support to end users on the phone, email and in person
- Diagnosing, researching and resolving PC related hardware and software issues
- Setting up PCs and laptops and installing software
- Operating Systems – Windows/Linux
- Network administration of data and VOIP systems
- Administering server applications including Email, Database and backup systems
- Support and administration of financial / business applications
- Assisting with the delivery of projects
- Microsoft Office 365 and Cloud services
- Unified Communication technologies
- Cybersecurity and awareness programmes
- Service management and reporting
Training
Apprentices will be required to attend college at least x 1 day per week at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
• Functional Skills in English, maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- HRUC
- Working Week
- Monday - Friday. Shifts TBC.
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Thursday, 16th May 2024
- Start Date
- Monday, 2nd September 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
Qualifications
- Maths GCSE or equivalent, grade 4-9 (Essential)
- English GCSE or equivalent, grade 4-9 (Essential)
About the Employer
- Company
- NPL MANAGEMENT LIMITED
- Location
- National Physical Laboratory, Hampton Road, Teddington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,800.00
- Posted
- Company
- NPL MANAGEMENT LIMITED
- Location
- National Physical Laboratory, Hampton Road, Teddington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,800.00
- Posted