IT Support Technician Apprentice (L3) – NQC– Manchester, M4 6JA – £14,722.50p/a – 37.5hrs/w

As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day-to-day activities:

First-line support:

• Provide first-line technical support to employees, resolving hardware and software issues
• Log and manage support tickets using a helpdesk system
• Assist with the setup and configuration of workstations, laptops, and mobile devices

Systems Administration:

• Assist with the maintenance and monitoring of IT systems and networks
• Perform routine audits through system checks and backups

Network Support:

• Assist with basic network troubleshooting and maintenance
• Learn about network protocols and technologies
• Help to ensure network security and stability

Data Management

• Assist with data entry, data backup, and data recovery processes
• Learn about database management and data security

General:

• Assist with the inventory of IT equipment
• Create and maintain IT documentation
• Follow IT security policies and procedures

Apprenticeship Learning and Development:

• Attend training sessions and workshops to develop your IT skills
• Complete coursework and assignments as part of your apprenticeship program
• Stay up to date with the latest IT trends and technologies
• Work towards achieving the required qualification

As a dynamic organisation, NQC Ltd. may require for an employee’s duties to vary from time to time. The post holder acknowledges that they may be required to work flexibly and undertake other reasonable duties relevant to the role, within the scope of, and proportionate to, the nature of the post.

General Responsibilities:

In addition to the key role responsibilities outlined above, all staff are required to undertake the following responsibilities in adherence with company policies:

• Always be an ambassador for the company
• Maintain a high quality of communications, internally and externally
• Carry out any reasonable job-related task requested
• Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, Code of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset related policies
• Attend training courses provided by the company and maintain awareness and adherence to company policies and processes

• Communication skills
• IT skills
• Problem solving skills
• Analytical skills
• Proactive approach to learning

• English GCSE, grade 8 (Essential)
• Maths GCSE, grade 8 (Essential)
• Computer Science/IT GCSE, grade 4 (Desired)