3rd line Support Engineer (Newcastle Upon Tyne)

Senior Support Engineer (3rd Line Support)

Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.

Responsibilities:

• Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
• Manage and prioritize complex incidents via various channels to meet SLAs.
• Execute controlled live changes following protocols.
• Mentor junior engineers and suggest system/process improvements.
• Collaborate with vendors and internal teams to resolve issues.
• Occasional UK travel for site support.

Requirements:

• Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
• Good understanding of IT security and vulnerability management.
• Proactive troubleshooting and customer service focus.
• Independent work ethic and strong relationship-building skills.
• Full UK driving licence.

Bonus:

• Microsoft/Azure certifications.
• Firewall and ITIL experience.
• Solid networking and infrastructure knowledge.