ServiceNow IRM Product Manager

About NTT DATA Business Solutions:

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA, with about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Overview

The ServiceNow IRM Product Manager is responsible for defining, shaping and leading the delivery of ServiceNow Integrated Risk Management solutions within client environments.

The role operates at a senior level within the ServiceNow Practice and is accountable for product direction, stakeholder engagement and value realisation across complex programmes.

This role combines product ownership, domain expertise and client advisory responsibilities. The individual is expected to work autonomously, represent the consultancy with credibility at executive level and ensure that ServiceNow IRM solutions align with regulatory obligations, risk frameworks and organisational strategy.

Key Responsibilities

Product Strategy and Ownership -

• Define and maintain the vision, roadmap and value proposition for ServiceNow IRM engagements.
• Translate regulatory, risk and compliance requirements into scalable and sustainable platform solutions.
• Lead discovery sessions and product workshops to define scope, outcomes and priorities.
• Own and prioritise the product backlog based on business value, regulatory exposure and technical feasibility.
• Provide subject matter expertise on ServiceNow IRM capabilities and platform evolution.

Client Engagement and Advisory -

• Act as a senior, client-facing advisor to risk, compliance, audit and technology stakeholders.
• Facilitate executive discussions on governance transformation, risk visibility and compliance automation.
• Provide strategic guidance on IRM operating models, process design and maturity uplift.
• Develop business cases and track value realisation.
• Manage scope, expectations and stakeholder alignment in complex delivery environments.

Delivery Oversight -

• Collaborate with architects and delivery teams to ensure solutions follow ServiceNow best practice and platform standards.
• Oversee solution design across areas such as:
• Policy and Compliance Management
• Enterprise and Operational Risk Management
• Control Testing and Continuous Monitoring
• Audit Management
• Third-Party Risk Management
• Regulatory Change Management
• Operational Resilience and Business Continuity Management
• Ensure alignment with platform governance, data model integrity and integration strategy.
• Identify and mitigate risks relating to compliance gaps, adoption challenges and technical debt.

Governance and Quality -

• Establish appropriate product governance structures within client programmes.
• Define and monitor KPIs relating to compliance coverage, control effectiveness and automation.
• Promote standardised delivery approaches and reusable assets within the consultancy.
• Contribute to internal capability development and thought leadership in the IRM domain.

Experience and Qualifications:

• Significant experience in IRM and wider GRC, including strong hands-on experience with ServiceNow IRM.
• Proven experience operating as a Product Manager or Product Owner within enterprise ServiceNow programmes.
• Strong understanding of recognised risk and control frameworks such as ISO 27001 & 31000, NIST, COSO, DORA and COBIT and the ability to align ServiceNow IRM solutions to evolving regulatory and industry standards.
• Experience operating within regulated environments and managing compliance requirements.
• Demonstrated ability to work independently in senior, client-facing roles.
• Experience within a consultancy or professional services environment is desirable.
• Relevant ServiceNow certifications are advantageous.
• Demonstrable experience in Operational Resilience and Business Continuity Management, including scenario testing, impact tolerances, business impact analysis and regulatory resilience requirements where applicable.

Core Competencies:

• Executive-level communication and stakeholder management
• Strategic thinking combined with practical delivery focus
• Risk-based prioritisation and sound decision-making
• Workshop facilitation and structured requirements definition
• Commercial awareness and outcome-driven mindset
• Ability to operate autonomously with minimal supervision

Benefits:

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Priorities your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.