Digital Product and Delivery Officer
Job summary
The Digital Product and Delivery Officer will work in a supportive role to the Digital Product and Delivery team, to support the implementation and maintenance of a range of digital solutions. This is an entry level position, with opportunity for training and development.
Main duties of the job
The post holder will be responsible for supporting implementation tasks such as building, testing, training and supporting end users on digital solutions.
With guidance from the Digital Product and Delivery teams, they will assist with technical change requests, incident management, system maintenance and system upgrade work to ensure systems are managed and maintained safely.
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
Job description
Job responsibilities
Please find attached job description for full details.
Pay: Band B (£15.13 per hour)
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.
Anyone currently paying into the NHS Pension scheme will be able to retain this.
Person Specification
Experience
- Experience of delivering customer service
- Experience of digital configuration, testing and training
Skills and Knowledge
- Excellent communication and interpersonal skills
- Good analytical and problem-solving skills with a high standard of accuracy
- Ability to understand, absorb and comply with detailed procedures
- Able to manage more than one task at a time ensuring queries are resolved or escalated in an appropriate manner
- Ability to work successfully with a broad range of agencies including clinical staff, system suppliers and digital professionals
- Ability to support system related incidents by identifying, registering and gather information regarding the issue
- Awareness of user experience
- Knowledge of some principles of change management within an organisation
- Knowledge of Microsoft applications, such as Word and Excel
- Awareness of problem resolution processes
- Awareness of Clinical Safety within healthcare systems and Information Governance standards to resolve system issues involving these concepts
- Knowledge of Project Management principles
- Knowledge of a range of digital solutions and systems
Education and Qualifications
- Educated to A-Level/ NVQ Level 3, or equivalent (or with relevant experience). Post is suitable for degree apprentices providing the subject area of the degree is relevant to the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NTW Solutions Limited
Address
St Nicholas, or Hopewood Park or Carleton Clinic
Newcastle
NE3 3XT
Employer's website
https://www.ntwsolutions.co.uk/