Account Director
Account Director – Managed Services
Location:- Remote
Salary:- £65-75k + Car Allowance + Uncapped OTE
Environment: - Networking, Managed Services, Security, CCaaS, UCaaS,
We’re looking for a senior Account Director to drive growth across an established customer base, with a focus on Contact Centre (CCaaS), Unified Communications (UCaaS), cybersecurity, and managed network services.
This role is ideal for someone who blends strategic sales leadership with a strong understanding of modern communications platforms, secure networking, and cloud-based service delivery within MSP or BPO environments.
The Opportunity
You’ll act as a trusted advisor to customers, helping them modernise their customer experience, collaboration, and security capabilities, while identifying opportunities to expand services across a multi-disciplinary technology portfolio.
Key Responsibilities
- Own and grow strategic accounts, driving upsell and cross-sell opportunities across CCaaS, UCaaS, cyber, and networking solutions
- Translate business and operational requirements into integrated, outcome-driven solutions, including:
- CCaaS platforms (omnichannel contact centres, AI-driven CX, workforce optimisation)
- UCaaS solutions (cloud telephony, collaboration, hybrid working enablement)
- Cybersecurity services (SOC, XDR, identity & Zero Trust)
- Managed networking (SD-WAN, SASE, secure hybrid connectivity)
- Provide thought leadership across customer experience, collaboration, and secure infrastructure design
- Work closely with pre-sales, architects, and delivery teams to ensure end-to-end solution success
- Build strong relationships with technology partners to create compelling, differentiated propositions
- Lead account strategy aligned to customer business goals, digital transformation, and user experience
What We’re Looking For
A commercially driven Account Director with a proven track record in high-value, multi-solution sales, particularly across CCaaS, UCaaS, and managed services.
Experience & Expertise
- Strong knowledge of:
- CCaaS ecosystems (customer journey, omnichannel engagement, AI/automation)
- UCaaS platforms (enterprise voice, collaboration tools, cloud communications)
- Cybersecurity and secure access models (Zero Trust, SASE)
- Enterprise networking (WAN, SD-WAN, cloud networking)
- Experience selling into enterprise and/or public sector organisations
- Ability to position complex, multi-vendor solutions in a clear, business-value-led way
Key Skills & Attributes
- Strong executive presence and stakeholder management skills
- Commercially astute and target-driven with a consistent delivery record
- Technically credible with the ability to engage both business and IT audiences
- Proactive, collaborative, and customer-focused
- Self-motivated with a strong growth mindset
What’s on Offer
- Competitive salary with uncapped commission potential
- Access to a well-established client base with significant growth opportunities
- Comprehensive benefits package including:
- Healthcare cash plan
- Electric vehicle scheme
- Cycle to work scheme
- Option to buy additional leave
- Paid volunteering days
Apply now for full details