Service Operations Manager

Service Desk Manager– Surrey

Location: Hybrid working, Commutable to Guildford, Surrey and travelto customer sites when required.

Salary: £55k - £65k dep on exp + Bens Driving license required.

Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, ProjectPlans, Jira, MS Project, Processes.

My client, a provider of EV and Solar systemsare seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.

An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.

Responsibilities will include:

Planning and scheduling the deployments of the award winning product across the UK.

In charge of Jira and dealing with customer faults/escalations

• Responsible for the smooth operation of cloud-based SaaS suite

• Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.

• Collaborate with sales and technical teams to secure high-margin commercial

charging

contracts across existing and new markets.

• Manage project timelines, budgets, and resources for successful implementations.

• Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.

• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.

• Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.

• Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.

The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.

Apply now for full details.