IT Support Engineer Security Systems

IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Ltd. offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00.The Benefits- Salary of £27,000 per annum, DOE - Annual performance-based salary review- 25 days’ holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service - Free membership with the gym next door to the company This is an exciting opportunity for an IT graduate with a solid grasp of networking to embark on an engaging career with our growing, successful company.You’ll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What’s more, you’ll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you’re ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today.The Role As an IT Support Engineer, you’ll provide technical assistance and high-quality service to customers using our security systems.Following initial training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems.You’ll also be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you’ll configure, maintain, optimise and update customers’ camera systems, maximising uptime and maintaining continuity of service.About You To be considered as an IT Support Engineer, you will need:- An IT degree, or, at a minimum, an HND qualification in IT- Strong IT skills and a keen interest in technology - A basic understanding of computer networking- Good organisational and prioritisation skills - Excellent written and verbal English language skillsOther organisations may call this role Helpdesk Technician, 1st Line Technician, IT Support Technician, 1st Line Support Engineer, IT Support Engineer, Deskside Engineer, or Desktop Support Engineer.Webrecruit and NW Security Group Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you’d like to join us as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.