Senior Content Designer (12 Months)

We're building something better
This role is in NatWest Boxed
At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Senior Content Designer

• We are looking for an experienced and proactive Senior Content Designer to join our growing Product Design team to help us build and deliver the next generation of embedded financial services.
• You'll collaborate with product owners, internal business stakeholders, operational teams, technology specialists and designers to define content requirements and strategy that best achieve business goals
• This is a great opportunity to develop your knowledge and skills while making a real difference for our customers
  

What You'll Do
As a Senior Content Designer , you'll design, write, and iterate on high-quality content, including user flows, microcopy, error messages and customer lifecycle communications.
Additionally, you'll be:

• Reporting to the Senior Design Manager and you will be defining and driving the content design for multiple embedded finance products (savings, lending, point-of-sale) and internal tools
• Acting as the subject matter expert for content design, championing the value of content-first design across the organisation
• Collaborating closely with our Product Designers and internal stakeholders (including Product, Research, Engineering, Client Success and Compliance) to design solutions to customer problems, creating the best possible customer experience
• Building and encouraging a culture of iterative experimentation, with content and customer understanding being the focus
• Helping onboard new clients, engaging with key stakeholders to make sure their products are appropriately customised in line with our standards and regulatory requirements
• Managing the content guidelines and design system components, ensuring consistency and scalability
  

You'll need strong experience working as a content designer in financial services, with the ability to manage multiple, competing priorities in a fast-paced environment.
You'll also need:

• Experience working with tools like Figma, Jira and Confluence
• A proven ability to design and optimise best-in-class content for products
• Empathy for users, with experience creating inclusive content for different accessibility needs
• Strong organisation skills and astute attention to detail
• Experience of Agile delivery methods and teams