Business Change Lead- Campaign Management Transformation

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Business Change Lead- Campaign Management Transformation, this contract will run to the end of this year - based in Edinburgh/London/Birmingham/Manchester, hybrid (2 days per month in the office).

Job Description - The Role

As a Business Change Lead, you will lead the design and delivery of an end-to-end campaign management operating model. Working across RBSI and NatWest Group teams, the role will drive organisational change, define future-state processes and governance, and bring together multiple stakeholders to establish a standardised campaign management framework. This role combines change leadership, business analysis and delivery coordination to ensure the organisation is prepared for the implementation of a new end-to-end campaign management capability.

What you'll do:

• Lead an independent workstream from discovery through to implementation.
• Facilitate workshops to understand current processes and define future-state operating models.
• Map "As Is" and "To Be" processes across multiple teams and business functions.
• Identify process gaps, dependencies, risks and operational impacts.
• Develop and document requirements, user stories and business process improvements.
• Design end-to-end operating models including roles, responsibilities and governance structures.
• Coordinate stakeholders across RBSI, NatWest Group, Marketing, Technology and Operational teams.
• Review and support alignment of inter-service agreements and operating arrangements.
• Produce options papers, recommendations and proposals for senior leadership and SteerCo approval.
• Support implementation planning and transition activities to embed new processes and ways of working.
• Establish standardised outputs, processes and governance to support the future campaign management capability.
• Act as the bridge between business and technology teams, ensuring business requirements are clearly understood and translated into practical solutions

The skills you'll need:

• Proven experience leading organisational change and business transformation initiatives.
• Strong operating model design and process improvement experience.
• Demonstrable expertise in end-to-end process mapping, gap analysis and impact assessment.
• Experience combining Business Analysis and Project/Change Management responsibilities.
• Ability to operate autonomously and drive progress within an early-stage, ambiguous programme.
• Strong stakeholder management skills with the ability to influence senior leaders across multiple teams.
• Excellent facilitation skills and experience leading discovery workshops.
• Ability to translate technical and operational requirements into clear business outcomes.
• Knowledge of Agile delivery approaches and structured change frameworks.
• Experience working within complex, large-scale organisations, preferably financial services environments.
• Exposure to campaign management, CRM, Adobe or PEGA environments would be beneficial but is not essential.

Next steps

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business