Journey Developer

NatWest is a major UK retail bank, providing every day banking services to over 19 million customers. The banks expertise and services span retail, commercial and private banking.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with NatWest to deliver their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of NatWest, we are looking for a Journey Developer for an initial 6 month contract (extension potential 12-18 months). Based in London or Edinburgh.

Purpose of the role

We are seeking an experienced Journey Developer to support a major customer and colleague transformation programme within NatWest. Working as part of a large-scale integration initiative, you will help shape and deliver customer-focused change, driving improvements across digital journeys, customer activation processes and operational delivery. This is a highly collaborative role where you will work closely with cross-functional teams, product stakeholders and senior business leaders to ensure successful delivery of complex change programmes.

What You'll Do

• Lead and support the delivery of customer and colleague journey improvements across large-scale transformation programmes.
• Manage and prioritise backlogs, roadmaps and delivery plans to ensure key milestones are achieved.
• Work closely with product, technology, operations and business stakeholders to deliver customer-focused change.
• Drive journey development activities from discovery through to implementation.
• Support governance activities, ensuring risks, dependencies and issues are effectively managed.
• Collaborate with Agile delivery teams to coordinate change initiatives and technology releases.
• Contribute to customer activation and onboarding journey enhancements for both existing and new customers.
• Engage with senior stakeholders across business, risk, finance and operational functions, providing regular updates and recommendations.
• Identify opportunities to improve customer experiences, processes and operational efficiency.
• Support the successful delivery of integration and transformation initiatives within a fast-paced programme environment.

The Skills you'll need

• Significant experience delivering large-scale change and transformation programmes.
• Strong background in customer journey development, customer experience improvement or product-focused change delivery.
• Experience working within Agile delivery environments.
• Proven ability to manage backlogs, roadmaps and delivery plans.
• Strong stakeholder management skills with experience engaging senior business leaders.
• Experience operating within large, complex organisations with multiple stakeholder groups.
• Knowledge of governance processes, programme controls and change delivery frameworks.
• Ability to balance strategic thinking with hands-on delivery execution.
• Experience within financial services, banking or regulated environments would be advantageous.
• Comfortable working in fast-paced, evolving programmes with multiple concurrent workstreams.
• Strong focus on customer outcomes, continuous improvement and delivery excellence.

Why NatWest

There are plenty of reasons why NatWest is a great place to work in a temporary job; they are becoming a simpler Bank, which is more integrated and technology driven. You'll be helping to build a sustainable bank, committed to helping customers to succeed.

We will only accept workers operating via an Umbrella engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.