Level 3 Digital Support Technician Apprentice
Role
Are you ready to kick-start your career with hands-on experience and top-notch training?
Maybe you’re interested in the digital side of business operations, or how IT systems support organisations?
As a Digital Support Technician Apprentice, you’ll play a key role in keeping our finance systems running smoothly while gaining a qualification and hands-on experience with essential tools and technologies. You’ll become a Registered IT Technician (RITTech), an industry recognised standard within the digital space.
You'll join a small team inside our Finance department who specialise in three business-critical systems: Coupa (procurement), Concur (expenses), and ServiceNow (IT support).
You'll spend around 50–60% of your time learning the Coupa platform in depth, while gradually becoming an all-rounder across the other tools.
This is a great opportunity if you're curious about how software systems work in the real world and want to start a career in digital operations and support.
You’ll learn how to:
- Troubleshoot and resolve user issues across multiple platforms
- Configure and maintain digital finance systems
- Support finance users and create helpful documentation
- Understand workflows, updates, and digital system life cycles
- Collaborate with finance teams, IT teams, and external vendors
- Work with tools that support modern agile and cloud-based systems
We’ll work closely with your apprenticeship provider to review your progress at regular intervals, providing feedback and guiding your development.
You’ll have a tailored personalised plan that ensures you have appropriate support and training.
Most of your learning will be on the job, with off-the-job training and one-to-one tutoring.
Training
Digital Support Technician Level 3 Apprenticeship Standard:
- This apprenticeship is perfect for someone who enjoys working with systems and data, likes solving problems, and is keen to learn about the digital technologies that power large businesses
- We’re not expecting you to know everything from day one or be familiar with any of the systems we work with, but a little bit of IT knowledge goes a long way.
- You might already be familiar with how software is developed, how systems talk to each other, or have an interest in programming, data, or engineering
- This role isn’t customer-facing, so you don’t need to be highly extroverted - just focused, curious and eager to learn
- You'll grow within the team, and providing great performance, be offered a permanent role in an area you've trained in
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 10th June 2025
- Start Date
- Monday, 1st September 2025
Desired Skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Patience
Qualifications
- English GCSE, grade C/4 and above (Essential)
- Maths GCSE, grade C/4 or above (Essential)
About the Employer
- Company
- National Gas
- Location
- National Grid House Warwick Technology Park, Gallows Hill, Warwick, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,242 a year
- Posted
- Company
- National Gas
- Location
- National Grid House Warwick Technology Park, Gallows Hill, Warwick, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,242 a year
- Posted