Infrastructure Engineer (Network)

Job summaryThe Infrastructure Engineer is a key member of the Digital Services Infrastructure Team at Croydon Health Services NHS Trust. The role ensures the Trust's digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems.Core ResponsibilitiesService Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly.System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony, and related hardware/software.Compliance & Security: Ensure infrastructure meets NHS security standards, DSPT Toolkit requirements, and Cyber Security guidelines.Project Support: Contribute to technical projects and assist with upgrades, patching, and improvements.Monitoring & Risk Reduction: Use proactive alerting tools to minimize downtime and maintain performance standards.Technical Expertise: Possess specialist knowledge in Server/Storage and generalist knowledge across other infrastructure domains (Telecoms, Networking, or Architecture)Additional DutiesFlexible working hours (8 am-6 pm coverage) and participation in on-call rota.Manage team cover and collaborate with internal/external stakeholders.Perform any other duties as reasonably required by the line managerMain duties of the jobOperational ResponsibilitiesDeliver infrastructure services in line with SLAs.Manage and maintain infrastructure systems for maximum availability, including redundancy and documentation.Ensure systems, procedures, and documentation are accurate and regularly updated.Configure, upgrade, patch, and troubleshoot servers, storage and security systems.Monitor system performance, capacity, and connectivity, report findings to senior management.Implement and maintain data backup strategiesEnforce security compliance and respond to NHS Digital CareCERTTest changes before live deployment and follow Change Board process.Identify and manage risks; maintain asset registers and capacity management processes.Provide training and mentorship across teams.Explore emerging technologies to enhance patient care.Liaise with 3rd party suppliers and external stakeholdersFinancial & Physical ResourcesEnsure safe use and maintenance of infrastructure assets.Analysis & Problem SolvingPerform diagnostics and root cause analysis using specialized tools.Resolve issues efficiently and escalate when necessary.Project ManagementSupport projects with technical expertise, risk management, and change control.CommunicationExplain complex technical concepts to non-technical staff.Document and improve processes.Information ResourcesAssist in planning and implementing new infrastructure systems.Research & DevelopmentPromote innovation and horizon scanning for future technologies.About usCroydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.DetailsDate posted13 August 2026Pay schemeAgenda for changeBandBand 6Salary 45,953 to 54,254 a year pa pro rata incl HCAS outer ContractPermanentWorking pattern Full-time Reference number199-8046766-RB-NA-AJob locationsCroydon University Hospital530 London RoadThornton HeathCR7 7YEUnited KingdomJob descriptionJob responsibilitiesPlease refer to the attached job description for the a more detailed information about the associated postInterview date: TBC***Previous applicants need not apply*** Job description Job responsibilitiesPlease refer to the attached job description for the a more detailed information about the associated postInterview date: TBC***Previous applicants need not apply***Person Specification

EssentialEducated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subjectAppropriate certificated vendor training on maintaining the relevant specialism infrastructure systemTechnical knowledge of network systemsITIL Foundation qualificationDesirableEvidence of continuous professional developmentNetworking qualification EssentialA high level of communication skills and ability to explain technical issues to a non-technical audienceAble to prioritise workload in response to changing demandsDocumentation skills to a high standardKnowledge of SD-WAN,Wifi,NACKnowledge of TCP/IP, DNS, DHCP and messaging systemsDesirableExperience of Server, Telecoms and ArchitectureConfiguration and support of Palo alto firewallsKnowledge of the configuration and support for Load Balancers Experience EssentialSignificant experience in effectively supporting a large scale, complex environmentExperience of working with thin client infrastructure and technologiesWorking with 3rd partiesGood knowledge of TCP/IP, DNS, DHCP and messaging systems.DesirableWorked for other NHS trustExperience of working in a SAN environmentExperience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory EssentialExcellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levelsHighly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordinglyDesirableAble to deal confidently with 3rd party suppliers and build effective working relationships Other EssentialFlexible WorkingWork as part of an On call team Person Specification EssentialEducated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subjectAppropriate certificated vendor training on maintaining the relevant specialism infrastructure systemTechnical knowledge of network systemsITIL Foundation qualificationDesirableEvidence of continuous professional developmentNetworking qualification EssentialA high level of communication skills and ability to explain technical issues to a non-technical audienceAble to prioritise workload in response to changing demandsDocumentation skills to a high standardKnowledge of SD-WAN,Wifi,NACKnowledge of TCP/IP, DNS, DHCP and messaging systemsDesirableExperience of Server, Telecoms and ArchitectureConfiguration and support of Palo alto firewallsKnowledge of the configuration and support for Load Balancers Experience EssentialSignificant experience in effectively supporting a large scale, complex environmentExperience of working with thin client infrastructure and technologiesWorking with 3rd partiesGood knowledge of TCP/IP, DNS, DHCP and messaging systems.DesirableWorked for other NHS trustExperience of working in a SAN environmentExperience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory EssentialExcellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levelsHighly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordinglyDesirableAble to deal confidently with 3rd party suppliers and build effective working relationships Other EssentialFlexible WorkingWork as part of an On call teamDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCroydon Health Services NHS TrustAddressCroydon University Hospital530 London RoadThornton HeathCR7 7YEUnited KingdomEmployer's websiteEmployer detailsEmployer nameCroydon Health Services NHS TrustAddressCroydon University Hospital530 London RoadThornton HeathCR7 7YEUnited KingdomEmployer's website