Practice Manager

Job summaryAn exciting opportunity has arisen for an enthusiastic and
forward-thinking Practice Manager to join The Apples Medical Centre.

We are seeking a confident and capable leader who can
oversee the day-to-day management of the practice while supporting the Partners
in delivering high-quality, patient-centred healthcare. This is a varied and
rewarding role requiring strong leadership, excellent organisational skills and
the ability to work collaboratively with clinical and non-clinical teams. The successful candidate will play a key role in ensuring
the smooth operational running of the practice, supporting strategic
development, maintaining regulatory compliance and fostering a positive and
supportive working environment for staff. Main duties of the job
Leading and managing the day-to-day operations
of the practice.
Supporting and developing all non-clinical and
clinical teams
Managing HR processes including recruitment,
induction, performance management and staff wellbeing.
Monitoring practice performance against
contractual requirements, Quality and Outcomes Framework (QOF) targets and
enhanced services.
Ensuring compliance with CQC standards,
Information Governance and Health & Safety requirements.
Working closely with GP Partners to support
strategic planning and business development.
Managing practice finances in conjunction with
the Partners and external accountants.
Liaising with Primary Care Network (PCN),
Integrated Care Board (ICB) and other external organisations.

Promoting a culture of continuous improvement,
teamwork and excellent patient careAbout usThe Apples Medical Centre is nestled in the beautiful Dorset
countryside, Sherborne is a charming and prosperous market town offering: Direct
rail links to London WaterlooExcellent
independent and state schoolsA
welcoming, close-knit communityWe provide care for around 5,572 patients and are active
members of the Sherborne Primary Care Network. We are a very friendly, dynamic
and supportive team of 3 GP Partners, 2 salaried GPs, 2 advanced nurse
practitioners, 2 practice nurses, 2 HCAs and 1 phlebotomists supported by our
experienced administrative, dispensary and reception teams. We regularly receive great patient survey results and CQC
rating as good. We focus on importance of staff wellbeing and organise social
events throughout the year. We are forward-thinking in how we develop staff and
services to meet the needs of our patients.

DetailsDate posted23 August 2026Pay schemeOtherSalary
Depending on experience

ContractPermanentWorking pattern

Full-time,

Part-time,

Flexible working

Reference numberA0905-0826Job locationsEast Mill LaneSherborneDorsetDT9 3DGUnited KingdomJob descriptionJob responsibilitiesJob responsibilities
The Practice Manager provides overall business leadership, setting direction,
developing the practices systems and processes, leading its people functions
and helping to build a financially sustainable practice for the long term. The
role leads a small management team and works closely with the GP partners to
translate strategic priorities into practical delivery. The role carries
particular responsibility for continuing the CQC inspection readiness work and
supporting the practice to maintain high standards of patient careLeadership, Business Planning and Systems Development
Provide overall leadership of business planning, including monitoring practice
performance against QoF, enhanced services and other contractual and national
requirements. Lead the ongoing development of practice systems and processes,
ensuring they are implemented, modern and efficient. Lead and support the
practices management team, delegating operational and specialist delivery while
retaining oversight of standards and outcomes. Ensure all practice systems are
used effectively to support safe patient care and good information management.

People and HR Management Provide overall HR
leadership across the practice, working closely with teams on day-to-day
matters. Maintain HR policies and processes, reflecting current legislation and
good practice. Apply practice HR policies consistently and fairly, leading
recruitment and induction.

Compliance and Quality Act as the Senior Information
Risk Owner (SIRO) for the practice. Ensure the practice meets its obligations
under health & safety, safeguarding (Adults and Children) and employment
law. Oversee clinical systems (SystmOne), IT and Information Governance,
including GDPR and data protection compliance. Lead on incident reporting,
significant event analysis and complaints handling. Keep practice policies
under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support Work closely with the GP partners to implement
the practices action plan and priorities. Support a positive, open working
culture across the practice, in keeping with the practices approach to people
management
Job description
Job responsibilitiesJob responsibilities
The Practice Manager provides overall business leadership, setting direction,
developing the practices systems and processes, leading its people functions
and helping to build a financially sustainable practice for the long term. The
role leads a small management team and works closely with the GP partners to
translate strategic priorities into practical delivery. The role carries
particular responsibility for continuing the CQC inspection readiness work and
supporting the practice to maintain high standards of patient careLeadership, Business Planning and Systems Development
Provide overall leadership of business planning, including monitoring practice
performance against QoF, enhanced services and other contractual and national
requirements. Lead the ongoing development of practice systems and processes,
ensuring they are implemented, modern and efficient. Lead and support the
practices management team, delegating operational and specialist delivery while
retaining oversight of standards and outcomes. Ensure all practice systems are
used effectively to support safe patient care and good information management.

Experience

EssentialManaging, supervising and developing staff, including recruitment, induction, performance management and handling staff issues.

Experience of managing day-to-day operations, implementing policies and improving efficiency and quality of services. Competent use of IT, including Microsoft Office.

Excellent verbal and written communication skills, with the ability to communicate effectively with patients, staff, clinicians and external organisations.

DesirablePrevious experience specifically as a Practice Manager, Deputy Practice Manager, Business Manager or Operations Manager in general practice.

Good understanding of primary care/healthcare services and the operational requirements of a GP practice.

Knowledge of NHS Primary care contracts, PCNs, ICBs and relevant NHS policies and frameworks.

Experience with clinical/practice systems such as SystmOne & Teamnet Experience working with CQC requitements and preparing for inspections or regulatory reviews.

Experience of monitoring performance against objective, target and key performance indicators.

Ability to lead, motivate and support a diverse team and promote a positive working culture.

Understanding of safeguarding adults and children

Personal Attributes

EssentialEffective time management (planning, organising and prioritising) with excellent problem solving and analytical skills. Demonstrate personal accountability, emotional resilience and work well under pressure. Ability to follow legal, ethical and professional standards, including policies and procedures. Ability to use own initiative, discretion, and sensitivity. Ability to work under pressure and in stressful situations. Effectively able to communicate in a clear manner and understand the needs of the patient. Ability to identify risk and assess/manage. DesirableProblem solver with the ability to process information accurately and effectively, interpreting data as required.

Qualifications