Technical Services Configuration Management Lead

Job summaryWe are looking for a proactive and organised Technical
Services Configuration Management Lead to support the management, deployment
and maintenance of IT equipment across multiple healthcare locations.

The successful candidate will be responsible
for maintaining accurate ICT asset records, imaging desktops and laptops,
managing stock across various sites, processing asset information within
Service Desk Plus, and coordinating equipment deliveries and collections. You
will also liaise with suppliers regarding warranty repairs, support incident
and service request management, and ensure asset disposal procedures are
followed in line with organisational policies.

Working closely with the wider ICT team, you
will help maintain safe, organised storage areas, monitor asset performance,
identify opportunities to improve processes, and provide cover for the
Technical Services Configuration Management Lead when required.

This is an excellent opportunity for a highly
organised individual with strong attention to detail, good customer service
skills, and an interest in IT asset management within a fast-paced healthcare
environment. Main duties of the jobThe Technical Services Configuration Management Lead will provide support to the logistics staff and other Technical Services departments. This is a key role within Technical Services (ICT), with duties varying from providing logistic support, placing orders and managing IT deliveries, to supporting the other ICT teams when required.

Working within ICT Logistics, the post holder will be expected to maintain their workload lists and update and resolve all calls assigned to them in a timely manner. With responsibility for asset management, they will be expected to keep information up to date in real time in the asset management system.

This diverse role is an excellent foundation into ICT Services and can open doors with the skills and experience it provides.

About usAs a growing company, Innovate has a range of benefits and
opportunities to enable individuals to grow and experience a range of new
challenges. Innovate has a commitment to develop staff and provide a
supportive work life balance.

At Innovate, we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We recognise the benefits of transferable skills and
a desire to learn. We encourage anyone who is interested in this role to get in
touch, even if you do not meet all stated criteria.

Company BenefitsEmployee Assistance ProgrammeVivup staff benefits platformEnhanced maternity payGenerous annual leave packageFlexible workingAccess to staff networksVolunteer leaveLong service recognition schemeBuy and sell annual leave optionPlease note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.

DetailsDate posted07 August 2026Pay schemeOtherSalary
33,227 a year

ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberM9203-26-0018Job locationsWarwick HospitalLakin RoadWarwickWarwickshireCV34 5BWUnited KingdomJob descriptionJob responsibilitiesMaintain records on all ICT assets, in line with the ICT procedures Delivery and pick up of items across the SWFT/GEH and GP locations Provide additional support to the wider ICT team as and when required Stock control of multiple locations Imaging of IT equipment (desktops, laptops etc.) Liaise with suppliers for warranty repairs Process asset information on to Service Desk Plus (SDP) Ensure the asset disposal process is followed and that all procedures are adhered to Action incident & service request tickets adhering to SLA Targets within Service Desk Plus System Monitor asset performance and recommend corrective measures Research new procedures and processes which will improve the productivity to the wider ICT Team with asset management. Provide back up and holiday cover for the Technical Services Configuration Management Lead Ensure that all storage centres are organised effectively, methodically, safely and logically Ensure all areas are kept clean and tidy
Job description
Job responsibilitiesMaintain records on all ICT assets, in line with the ICT procedures Delivery and pick up of items across the SWFT/GEH and GP locations Provide additional support to the wider ICT team as and when required Stock control of multiple locations Imaging of IT equipment (desktops, laptops etc.) Liaise with suppliers for warranty repairs Process asset information on to Service Desk Plus (SDP) Ensure the asset disposal process is followed and that all procedures are adhered to Action incident & service request tickets adhering to SLA Targets within Service Desk Plus System Monitor asset performance and recommend corrective measures Research new procedures and processes which will improve the productivity to the wider ICT Team with asset management. Provide back up and holiday cover for the Technical Services Configuration Management Lead Ensure that all storage centres are organised effectively, methodically, safely and logically Ensure all areas are kept clean and tidyPerson Specification

Qualifications

EssentialGCSEs (or equivalent) in English, MathsEducated to degree level or equivalent relevant experienceDesirableITIL qualificationA Levels (or equivalent) in English, Maths

Experience

Qualifications

EssentialGCSEs (or equivalent) in English, MathsEducated to degree level or equivalent relevant experienceDesirableITIL qualificationA Levels (or equivalent) in English, Maths

Experience

EssentialExperience in asset and stock managementExperience of electronic stock keeping at an advanced levelExperience of ICT asset lifecyclesExperience in a customer facing and focused environmentDesirableExperience of ICT data destruction processes Familiarity with desktop and laptop imagingEmployer detailsEmployer nameInnovate Healthcare ServicesAddressWarwick HospitalLakin RoadWarwickWarwickshireCV34 5BWUnited KingdomEmployer's websiteEmployer detailsEmployer nameInnovate Healthcare ServicesAddressWarwick HospitalLakin RoadWarwickWarwickshireCV34 5BWUnited KingdomEmployer's website

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Technical Services Configuration Management Lead

Job Details