Senior Software Support Engineer

Senior Software Support Engineer

Hybrid – London

£85,000 - £100,000

An innovative eCommerce SaaS company in London who have a global customer base and extremely innovative product suite are in need of an experienced Support Engineer (Software & Infrastructure). This will be a hugely impactful role, working with Ruby on rails & JavaScript SaaS applications, AWS cloud environments and Linux-based systems.

The new Senior Software Support Engineer will be part of a senior team and focus on identifying software issues across a broad range of software products, focusing on fixing bugs and the route cause analysis of these issues.

If you have a full stack software engineering background (JavaScript and either current or previous Ruby on Rails) and really see the importance of ensuring a positive user experience through maintaining and improving software applications, this could be the Senior Software Support Engineer opportunity for you!

What You’ll Do

• Own product stability end-to-end: investigate, reproduce, and resolve issues across the stack.
• Define and optimise our bug fixing and resolution process.
• Always look to improve user experience through route cause analysis.
• Collaborate with Support, Product, and Engineering to prevent repeat issues.
• Build automation to streamline debugging, triage, and regression prevention.
• Improve system performance, reliability, and developer experience.

What You’ll Bring

• Strong experience with modern JavaScript frameworks , a good understanding of Ruby on Rails code working with SaaS applications.
• Skilled with SQL databases at scale and comfortable in Linux environments .
• Proven ability to diagnose and fix complex production issues in large systems.
• A product mindset — you think about user experience and usability as much as code.
• S trong debugging , system design, and performance optimisation skills.

Why You’ll Love This Opportunity…

• High-impact work: every fix improves usability for hundreds of thousands of users.
• Results-driven culture with short feedback loops and autonomy to ship improvements fast.
• Hybrid setup: 2 office days, 3 remote.
• Great Salary: £85,000 - £100,000 + Bonus!
• 30 days holiday + bank holidays.
• Private health insurance, pension via salary sacrifice, and new MacBook.
• “Work from Anywhere” up to 4 weeks per year.
• Regular team lunches, quarterly events.

If you have the right mix of experience to excel in this Senior Software Support Engineer role please apply ASAP with a copy of your CV – feel free to reach out to me directly on LinkedIn – Richard Thexton, NearTech Search.