Patient Services Administrator Apprentice (Neasham Road Surgery)

Neasham Road Medical Centre are looking for a friendly and organised Administration Apprentice to join its team. Gain valuable experience in healthcare administration, supporting daily operations, handling patient enquiries, maintaining records, and providing excellent customer service while working towards a recognised qualification.

The Patient Services Administrator Apprentice will support the day-to-day administrative and reception functions of Neasham Road Surgery, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
• Support appointment booking, cancellations, and patient registration processes using practice systems
• Maintain accurate patient records and update information in line with NHS and practice procedures
• Assist with processing repeat prescription requests and administrative correspondence
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
• Support clinicians and administrative staff with routine administrative duties
• Handle confidential patient information safely and in accordance with data protection requirements
• Assist with processing referrals, test result communications, and other patient-related administration
• Support the practice in maintaining accurate records and completing routine data entry activities
• Help patients access online services, where appropriate, and provide guidance on practice procedures
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services

Skills & Experience Gained:

• Healthcare administration and patient services experience
• Use of clinical and administrative IT systems
• Professional communication with patients, clinicians, and external healthcare providers
• Understanding of confidentiality, GDPR, and information governance within healthcare
• Customer service and reception skills in a busy GP practice environment
• Organisation, prioritisation, and time management skills
• Experience maintaining accurate records and managing sensitive information
• Understanding of NHS primary care services and healthcare administration processes

Ideal Candidate:

This role is suited to someone who is:

• Friendly, approachable, and professional
• Reliable and willing to learn
• Organised and able to manage multiple tasks
• Comfortable communicating with a wide range of people
• Able to work effectively as part of a team
• Respectful of confidential and sensitive information
• Confident using computers and willing to develop digital skills
• Able to remain calm and professional in a busy healthcare environment

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 1+/G+ (Essential)
• maths GCSE, grade 1+/G+ (Essential)
• English GCSE, grade 4+/ C+ (Desired)
• maths GCSE, grade 4+/ C+ (Desired)