Lead Business Analyst
Job Title - Senior Business Analyst – Pega
Location: Manchester
Work Arrangement: Hybrid (2 to 3 days per week on-site)
Employment Type: 1-year Fixed term contract
Experience Level: 8 to 13 years
Availability: Immediate joiners or short notice preferred
Mandatory Skills - Pega Business Analyst, Business Analyst, Business Process Management, Pega Platform, Insurance Domain, Complaints Management, European Insurance Regulations & Compliance, Backlog Grooming & Refinement, Agile / Scrum Methodologies, UAT & Business Validation, Excellent Communication and Facilitation Skills
Preferred Lead Business Architect certification
Job Description:
We are seeking an experienced Senior Business Analyst with expertise in Pega applications, Insurance, and Complaints Management within the European market. The ideal candidate will have a strong understanding of European insurance regulations, compliance requirements, and complaint handling frameworks. This role will act as the key liaison between business stakeholders, customer delivery teams, and internal delivery teams to ensure successful delivery of compliant and scalable Pega solutions.
The candidate will lead discovery sessions with business users and operational teams, gather and analyze requirements, document business processes, write detailed JIRA user stories, and drive backlog grooming and refinement activities. They will work closely with Pega Architects, Pega Developers, Project Managers, Product Owners, and Compliance teams throughout the project lifecycle.
Roles & Responsibilities
• Conduct discovery workshops and requirement gathering sessions with business stakeholders, SMEs, and operational users.
• Analyze current business processes and define future-state processes for Insurance and Complaints Management.
• Act as the bridge between customer business teams, customer delivery teams, and internal delivery teams.
• Translate business requirements into functional specifications, process flows, user stories, and acceptance criteria.
• Own and manage requirements documentation, backlog refinement, and requirements traceability.
• Write high-quality Epics, Features, User Stories, and Acceptance Criteria in JIRA.
• Drive backlog grooming, refinement sessions, sprint planning, and stakeholder workshops.
• Work closely with Pega Architects and Developers to design and deliver business solutions.
• Ensure business requirements align with European insurance regulations, complaint handling standards, and compliance obligations.
• Support SIT, UAT, business validation, and production rollout activities.
• Collaborate with Compliance, Risk, Legal, and Governance teams to ensure regulatory adherence.
Experience Required
• Minimum 8+ years of Business Analysis experience.
• Minimum 5+ years of experience working on Pega-based implementations.
• Proven experience in Insurance and Complaints Management domains.
• Strong experience working with European insurance organizations and regulatory environments.
• Experience conducting business discovery workshops and stakeholder management across multiple teams.
• Hands-on experience writing and managing JIRA Epics, Features, User Stories, and Acceptance Criteria.
• Experience working closely with Pega Architects, Pega Developers, Project Managers, Product Owners, and QA teams.
• Strong understanding of Agile/Scrum delivery methodologies.