ISO Document Administrator

ISO Document Administrator is responsible for supporting ISO compliance across the organisation, maintaining accurate documentation, and ensuring internal frameworks meet regulatory and certification requirements. This role plays a key part in monitoring management systems, coordinating audits, and driving continuous improvement in compliance processes.

Working closely with internal teams and external certification bodies, the Standards Controller helps embed ISO standards into everyday operations, supports training initiatives, and promotes a culture of quality and compliance throughout the organisation.

If you want to further your career in a vibrant and fast-paced organisation, this might be the role for you.

The extent of your duties will include, but are not limited to:

• Developing and implementing ISO compliance programmes: develop policies and procedures to ensure the organisation complies with ISO requirements and any relevant laws, regulations, industry standards, and internal policies.
• Monitoring compliance: regularly monitor the organisation's ISO management systems to ensure compliance with applicable laws, regulations, and standards. This includes conducting audits, assessments, and reviews, including via the use of third-party recognised experts.
• Maintaining documentation: ensure that all ISO certification-related documentation, such as policies, procedures, and reports, are up to date, simple to understand, and easily accessible.
• Providing training and education: working with the Learning & Development team to develop and deliver training programmes to educate employees on ISO management system issues and policies.
• Collaborating with internal and external stakeholders: work closely with other departments and external stakeholders, such as certification bodies and auditors, to ensure ISO certification requirements are met, along with all associated contractual and regulatory requirements.
• Supporting compliance processes: develop and support compliance administration structures.
• Staying up to date: remain informed about changes in ISO certificates, certification practices, relevant laws, regulations, and industry standards, and update policies and procedures accordingly.

• Strong attention to detail, with the ability to spot gaps in compliance and identify even the smallest deviations from standards or regulations.
• An understanding of industry standards and regulations.
• Strong analytical skills to analyse data and documentation and determine whether a management system meets required standards.
• The ability to communicate clearly with other departments, suppliers, and certification agencies. Presentation skills are useful but not essential.
• Excellent organisational skills, with the ability to manage multiple standards projects and deadlines.
• Creative problem-solving skills to find smart solutions to compliance challenges.
• A strong understanding of the technical aspects of the management systems they are responsible for monitoring.
• The ability to be objective, impartial, and free from bias or conflicts of interest.
• A continuous improvement mindset, always looking for ways to enhance processes and ensure the organisation remains aligned with the latest standards and regulations.

The organisation is a managed services provider offering cybersecurity, communications, and connectivity that grows with its customers’ businesses – no matter what the future holds.

Since 2000, the business has been keeping organisations connected.

The organisation doesn’t just provide solutions for today, but for tomorrow too. It is always thinking ahead of the technology curve, so customers feel confident that when they work with the business, it is striving to make their operations future-proof.

Customer success is central to the organisation’s approach. The business goes the extra mile in providing superior service quality and an exceptional customer experience, becoming an extension of its customers’ teams and consistently delivering on its promise to make their business brilliant.