Project Manager

Our client is an established and fast-growing provider of cloud communications, data insights, and payment solutions, helping organisations deliver exceptional customer interactions at scale.

Founded in the mid-2000s, the business designs and delivers secure, scalable, and modern platforms that integrate seamlessly with leading communication technologies. They work with a broad range of UK and international customers across sectors including automotive, social housing, utilities, charity, and government.

With 2026 marking a major phase of growth and product evolution, this is an exciting time to join a business that is investing heavily in innovation, customer experience, and next-generation engagement technologies.

The culture is collaborative, forward-thinking, and purpose-driven. Skills are recognised, potential is developed, and delivery quality genuinely matters.

The organisation delivers a range of cloud-based solutions, including:

• Customised omnichannel and contact centre platforms built on leading CPaaS technology
• A proprietary rapid-deployment platform, designed to accelerate the delivery of customer experience solutions
• AI-driven products and services, enhancing automation, insight, and customer engagement

All solutions are built with a strong focus on scalability, security, and measurable business outcomes.

As a Project Manager, you will lead the delivery of complex, high-impact SaaS, CPaaS, and cloud communications projects for clients across multiple industries.

You will sit at the intersection of technology, customer experience, and delivery excellence, ensuring solutions are delivered on time, to scope, and aligned with client objectives.

This role suits someone who enjoys working with modern cloud technologies, thrives in a fast-moving environment, and wants to play a key role in shaping the future of digital customer engagement.

• Lead end-to-end project delivery from initial scoping and planning through deployment, testing, and handover
• Manage multiple concurrent projects, ensuring timelines, budgets, and quality standards are consistently met
• Work closely with cross-functional teams including Sales, Software Engineers, Solution Architects, and Support
• Act as the primary client point of contact, maintaining clear communication throughout the project lifecycle
• Translate business requirements into delivery plans, user stories, and technical deliverables
• Oversee implementations across CPaaS platforms, proprietary solutions, and AI-enabled services
• Identify and manage risks, dependencies, and issues proactively
• Champion best-practice project delivery methodologies and continuous improvement
• Support pre-sales activity, including discovery workshops, effort estimation, and solution planning

• Proven experience delivering SaaS, cloud, or communications technology projects
• Strong understanding of Agile and/or hybrid project delivery methodologies
• Experience with CPaaS, contact centre, omnichannel, or ISV platforms (highly desirable)
• Confident managing both technical and non-technical stakeholders
• Excellent communication, organisation, and problem-solving skills
• Comfortable operating in a scaling business with evolving priorities
• A genuine interest in customer experience, digital transformation, and emerging technologies, particularly AI

• Competitive salary and benefits package
• Modern, collaborative office environment in central Manchester
• Company pension scheme
• Opportunity to work on cutting-edge cloud, communications, data, and AI-driven solutions
• Outstanding city-centre location with excellent transport links

This role reports directly into the Operations Director.