Senior Application Support Engineer

The Company

Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world.

Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change.

At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence.

The role

We have an exciting opportunity for an experienced application support engineer to join and be an integral member of our team, to provide technical support on systems delivered to clients which focuses on their Data Governance.

There is also scope to develop DevOps related skills including infrastructure, automation and incident management.

Role responsibilities

Working hours: 9 - 5

• Work as part of a team to support the platform, including the components and configuration, along with health monitoring, issue resolution, proactive maintenance, and improvement initiatives.

• Work with other cross-functional teams within Nephos, such as Solution Architects and Project Managers to help deliver end to end new client onboarding activities and system solutions.

• Support existing client onboarding, data scanning and automated reporting activities.

• Support AWS Cluster setup, configuration and health.

• Support platform installations, configuration and health.

• Support ongoing platform version releases, including testing, Use Cases and deployments.

• Take ownership of Incident and Problem records, apply technical troubleshooting and problem-solving skills to methodically handle investigation activities, identify issues, restore services as quickly as possible and maintain updated records.

• Take ownership of Service Requests to fulfil these quickly and maintain up to date/accurate records.

• Manage Change records relating to system, environment changes, and improvement initiatives, attending the weekly CAB where needed.

• Create and maintain up to date knowledge articles or work instructions around your area of expertise, to help build a culture for sharing information and developing others.

Skills/Experience

• 5+ Years in a technical application support role.

• Proven experience in the installation, configuration and support of enterprise applications.

• Solid demonstratable experience working with different operating systems including Linux (Ubuntu and Red Hat) and Windows.

• Strong experience in scripting languages such as Python, PowerShell or Bash.

• Excellent issue analysis, troubleshooting and fault finding skills.

• Good understanding of networking protocols TCP/IP stack, DNS and VPN

• Good experience of computer virtualisation technologies including Kubernetes and Docker.

• Good experience of the AWS cloud platform.

• Experience with Rest APIs and best practices.

• Experience in using Service Management ticketing systems, such as Jira.

• Understanding of repositories, specifically GITHub.

• Understanding of file sharing technologies.

• Basic GIT knowledge.

• Basic database knowledge.

• Knowledge of ITIL

• Strong customer centric attitude and interpersonal skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple tasks efficiently and effectively.

• Flexible, organised, and self-motivated.

• Legally able to work in the UK.

Advantageous Experience / Skills

• Experience in process automation technologies.

• Experience in using Privileged Action Management tools, such as Delinea.

• Experience around data governance.

• Experience in applying and renewing certificates.

What we can offer

At Nephos we are committed to creating an environment where you are proud to work. Your benefits include, but are not limited to:

• A competitive salary of up to £60,000 per annum depending on experience

• Health insurance which includes annual dental and vision allowance

• Health assured (employee assistance programme) which includes access to counselling services

• 3% quarterly performance-related bonus

• Flexible working and remote working arrangements

• Laptop and full remote IT package setup to work remotely.

• Opportunity to work in the fastest growth area in the IT sales landscape – Data

• Two Social Impact days per year for volunteering

• Fun company and team social events once a quarter

• We love birthdays - receive a special gift!

• Enhanced Maternity, Paternity and Adoption leave

• The opportunity to buy and sell up to 5 days holiday

• Personalised career road map and continuous development

• Recognition awards including employee of the month prize and annual awards awarding £4,000 to spend on a holiday

• Holiday allowance of 25 days plus bank and public holidays, with the opportunity to buy or sell 5 days

Join our team and drive the technological excellence that shapes our product's success. Your skill set and leadership will be pivotal in taking our products to new heights.

Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.