Service Desk with VIP

About Us:-

Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.

About the Role:

Job Title - Service Desk with VIP

Location - Moorgate, London/ Chelmsford, UK

Mode of Work - 5 Days Onsite in Week

Type of Hiring - Fixed Term Employment (FTE)

Job Summary

Seeking a Service Desk Engineer with 5 to 7 years of experience to provide expert level support and ensure efficient IT service management within the Service Desk team

Job Description

• Serve as a key member of the Service Desk team within the SERVICE DESK skill cluster family.
• Utilize extensive knowledge of Service Desk processes to manage and resolve incidents and service requests efficiently.
• Act as a point of escalation for complex technical issues and ensure timely resolution.
• Collaborate with cross functional IT teams to maintain high service quality and customer satisfaction.
• Monitor and report on service desk performance metrics to identify areas for improvement.
• Maintain documentation related to service desk procedures and knowledge base articles.
• Support continuous improvement initiatives to enhance service delivery and operational efficiency

Roles and Responsibilities:

• Provide expert level support for Service Desk operations ensuring adherence to defined processes and SLAs Diagnose troubleshoot and resolve issues related to hardware software and network services.
• Manage incident lifecycle from identification through resolution and closure Communicate effectively with end users to understand their issues and provide timely updates.
• Coordinate with vendors and other IT teams for problem resolution and service requests Train and mentor junior service desk staff to build team capabilities.
• Participate in change management and problem management activities to reduce recurring incidents Ensure compliance with IT policies standards and best practices

Best Regards,

Nitin Verma

Lead Recruiter - UK & Europe