Community Engagement Officer - Manchester

Job Description:

What You'll Be Doing

Community Engagement & Outreach

Engage proactively with diverse communities, including those facing digital exclusion.
Build strong partnerships with job centres, community organisations, charities, colleges, universities, training providers, and employers.
Represent the organisation at community events, career fairs, employer forums, and local initiatives.
Deliver tailored outreach across neighbourhoods, faith groups, community centres, and employment support organisations.

Learner Attraction & Support

Recruit learners onto Government Funded IT/Tech and Digital Skills short courses.
Provide clear, supportive advice on course options, eligibility, funding, and career pathways.
Maintain regular communication with referral partners to encourage learner sign‐ups.
Organise and deliver information sessions, webinars, and engagement events.

Marketing & Communications

Work with the marketing team to deliver targeted local campaigns.
Distribute digital promotional materials and use social media, email, and local advertising to increase visibility.
Promote the organisation's strengths to support employer attraction and strategic positioning.

Data, Reporting & Continuous Improvement

Track outreach activity, learner enquiries, and engagement metrics using internal systems such as Magn8.
Maintain an accurate CRM of partners and industry contacts.
Report on progress toward closing the digital skills gap in your region.
Provide insights to optimise recruitment and engagement strategies.

What You'll Bring

Experience

Community engagement, outreach, digital inclusion, or learner recruitment experience.
Proven ability to build relationships with community groups, education providers, employment organisations, and employers.
Experience delivering presentations, hosting information sessions, or supporting events.
Experience tracking outreach activity and reporting outcomes.
Knowledge of safeguarding and data protection in learner engagement.

Knowledge & Understanding

Awareness of the barriers to digital participation and progression, particularly in diverse or disadvantaged communities.
Have knowledge of local areas within Manchester for outreach.
Strong digital literacy, including CRM systems, email marketing tools, and social media.
Understanding of government-funded training programmes and local skills priorities.
Familiarity with regional socio-economic factors affecting learning and employment.

Behaviours & Attributes

A natural communicator who can inspire and engage diverse audiences.
Highly organised, target-driven, and able to manage multiple priorities.
Passionate about education, digital inclusion, and social mobility.
Proactive, self-motivated, and collaborative.
Willingness to travel across the region and support occasional evening/weekend events.

Other Requirements

Benefits

Safeguarding & Inclusion

We are committed to safer recruitment and promoting equality, diversity, and inclusion. All offers are subject to appropriate checks

Job Type: Full-time

Benefits:

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Job Details