IT Support Technician – Training Course

About the opportunity

Start your career in IT without the jargon.

Netcom Training’s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services.

If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now.

Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test.

Complete the training and secure a guaranteed interview to kickstart your career*

Course Details

• Start Dates: 09/03
• Duration: 16 weeks
• Schedule: Mon-Thurs 6-9pm
• Format: Online, practical workshops
• Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points)

What you’ll learn

You will develop a robust technical skillset across six job-ready modules:

• IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems.
• Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS.
• Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments.
• Data Management: Source, cleanse, and analyse data to present actionable insights.
• Digital Transformation: Explore Agile project management and how to support digital change.
• Sector Skills: Understand IT policies, legislation, and industry structure.

Career Pathway

Successful participants are guaranteed an interview with our network of partners.

Potential Roles:

• IT Support Technician
• Cloud Support Assistant
• Junior Network Engineer
• Service Desk Analyst

Eligibility

This is a government-funded opportunity. To apply, you must:

• Live in Greater Manchester (GMCA region).
• Be aged 19 or over.
• Have lived in the UK/EU for a minimum of 3 years.
• Earn below the gross annual wage cap.
• Prerequisites: Basic IT skills are required.

Cost

This is a fully-funded course with no fees – complete the training, build your portfolio, and secure your guaranteed interview.

*provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.