Professional Services Engineer

Job Title: Professional Services Engineer

Location: London

Salary: £50,000 - £55,000 per annum

Job Type: Full Time, Permanent

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role:

As a Professional Services Engineer, you will play a key role in planning, managing, and deploying IT projects that align with client expectations and project scope. You will work closely with clients to understand their business needs, develop tailored solutions, and ensure that projects are executed efficiently, on time, and within budget. Your technical expertise and project management skills will be critical in delivering high-quality results that meet or exceed client expectations.

Responsibilities:

• Collaborate with Project Management Office to ensure successful delivery of projects, meeting client requirements, timelines and quality standards; ensuring consistent communication and alignment between all stakeholders throughout the project lifecycle.
• Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure that all project milestones, tasks, and issues are documented and actioned promptly to maintain clear visibility for all team members
• Uphold the highest standards of information security by strictly following the company's policies and procedures, ensuring compliance with industry regulation and data protection guidelines to protect client and company data
• Prepare and deliver comprehensive client documentation, ensuring that all necessary technical details, configurations and system information are included, and shared with the Service Desk to ensure smooth ongoing support
• Take ownership of the client onboarding and offboarding process, ensuring a smooth and efficient transition for new and departing clients. For onboarding, manage the integration of client systems, provide training, and ensure all necessary resources are available for successful engagement. For offboarding, ensure all client data, systems, and access are appropriately handled and transferred, maintaining compliance with company policies and security protocols.
• A solid understanding of Information Security Management Systems (ISMS)

About you:

Experience:

• Previous experience within a similar field-based or Professional Services role.
• Have a versatile approach to new technologies and be able to demonstrate learning capabilities.
• Experience in Administering and Supporting the Latest Microsoft Technologies
• Experience in Setting Up and Maintaining Business System Networks Based on Microsoft Technologies
• Microsoft Windows Server Operating Systems
• Microsoft Exchange Server
• Microsoft Windows Hyper-V/VMware vSphere and vCentre
• Microsoft 365 (including email migrations, InTune deployment, Azure Information Protection, Azure AD Join, AD Connect, SharePoint Online, DLP, MDM)
• Microsoft Active Directory, Windows Server and Related Server Roles (IIS/RDS/DFS/NPS)
• Microsoft Azure Active Directory and InTune
• Microsoft Azure IaaS Technologies
• Microsoft Azure Virtual Desktop
• Multi-Factor Authentication and Conditional Access Setup and Configuration for Office 365 and Related Technologies
• Backup Technologies (Veeam and Datto)
• Firewall Technologies (Sophos UTM/XG, Sonicwall, Cisco Meraki & Watchguard)
• Detailed Knowledge of Switching and Routing, Including VLANs and Networking Technologies (TCP/IP, VPN, DHCP, DNS, SSL) (Aruba, Cisco, UniFi)
• Building Wireless networks (Meraki & UniFi)

Personal Attributes:

• Friendly and professional.
• Have a passion for new and emerging technologies and thrive on developing an understanding of new solutions.
• Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients.
• Keen to research new products and information around technical solutions that could provide answers and solve problems that benefit the whole team.
• Feel that every day is a day of learning and knowledge.
• Harnesses pressure to deliver results.
• Full UK driving license and use of own vehicle.

Why join us?

• We make work life balance a normal, not a benefit
• Some flexibility to work from home
• A fun and productive place to work
• Workplace Pension
• Comprehensive inhouse and external training offered
• Great team of people to work alongside
• Competitive salary that reflects your skills and experience

Diversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Please click on the APPLY button to send your CV for this role

Candidates with experience of: Professional Services Engineer, PSE, IT Infrastructure Engineer, Technical Project Manager, IT Project Engineer, IT Project Technician, Technical Support Engineer, may also be considered for this role.