Level 3 Information and Communications Technician Apprenticeship
Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.
Role
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
- Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
- Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
- Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience
Training
- Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria
- Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT
- Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- NETWORK RAIL INFRASTRUCTURE LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 6
- Closing Date
- Friday, 10th April 2026
- Start Date
- Tuesday, 15th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
Qualifications
- English GCSE, grade 9-4 (Essential)
- IT or Computer Science. GCSE, grade English (Essential)
- Maths GCSE, grade 9-4 (Essential)
About the Employer
Network Rail
n apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.
You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.