Senior Solutions Engineer (APIs & AI)
Senior Solutions Engineer (APIs & AI)
Remote (UK)
Neulinx has partnered with an award-winning global hospitality SaaS platform trusted by 30,000+ hotels, holiday rentals and accommodation providers worldwide.
We're looking for a Senior Solutions Engineer to help shape the future of the platform's API ecosystem and next generation of AI-powered products.
This is a unique opportunity for someone who enjoys combining technical expertise with customer engagement. You'll work directly with customers, partners, product teams and software engineers to solve integration challenges, influence product direction and help deliver modern API and AI capabilities.
As the platform evolves, you'll also play an important role in AI-powered workflows, MCP integrations and developer tooling, helping define how customers build on top of the platform.
The Role
You'll become the technical bridge between customers, engineering and product.
Working with external partners and internal development teams, you'll help customers integrate with the platform, influence API design and identify opportunities to improve the developer experience.
This is far more than a support role—you'll have genuine input into product decisions, API strategy and the evolution of AI-powered platform capabilities.
What You'll Be Doing
- Partner with customers and integration partners to deliver successful API integrations
- Provide technical guidance on APIs, platform capabilities and best practice
- Gather technical requirements and translate them into product and engineering solutions
- Collaborate closely with software engineers to design and improve APIs
- Identify opportunities for new integrations and platform enhancements
- Evaluate technical partnerships and third-party solutions
- Help shape the future API strategy of a globally recognised SaaS platform
- Support the development of AI-powered products, MCP integrations and intelligent workflows
- Work across Engineering, Product and Customer Success to deliver an exceptional developer experience
What We're Looking For
You'll likely come from a background in Solutions Engineering, Software Engineering, Solutions Architecture, Developer Relations, Technical Product or Technical Consulting.
You'll have:
- Commercial experience working with REST APIs and software integrations
- A software engineering or backend development background
- Experience working directly with customers, partners or external technical stakeholders
- Strong understanding of API design, integrations and backend systems
- The ability to translate business requirements into technical solutions
- Experience working within SaaS, software platforms or cloud-based products
- Excellent communication skills and the confidence to work with both engineers and non-technical stakeholders
Nice to Have
- GraphQL
- Python
- C#
- OpenAPI / API-first platforms
- Experience with MCP or AI agent integrations
- LLM or AI product experience
- Product Management or Product Ownership experience
Why Join?
- Fully remote UK role
- Work on a platform used by 30,000+ customers worldwide
- Help shape the future API strategy of a global SaaS business
- Play a key role in the company's AI roadmap
- Work with modern technologies including APIs, AI, LLMs and MCP
- Highly collaborative environment with direct exposure to Engineering and Product leadership
- Opportunity to influence how thousands of customers build on the platform
If you're passionate about APIs, enjoy solving complex technical problems and want to help build the next generation of AI-enabled software, we'd love to hear from you.