3rd Line IT Support Technician

3rd Line IT Support Technician - East Kent
Commutable from Dover, Deal, Canterbury, Herne Bay, Whistable and Thanet area
Hours: Full-time Monday to Friday

Type: Permanent, £35-40,000/annum (negotiable depending on your level of experience) plus good benefits

We are seeking an experienced 3rd Line IT Support Technician to play a key role supporting a large global and local IT team, delivering advanced technical support, managing complex infrastructure projects, and enhancing the performance, security, and resilience of our IT systems. This is an onsite, hands-on role based at our Clients East Kent Location, easily commutable from any of the locations listed above.

Customer focused individual with strong problem-solving skills and technical experience.

Key Responsibilities:

• Serve as a senior escalation point for 2nd line support, resolving complex networking and systems issues.
• Administer, monitor, and optimise:
• Server infrastructure (Windows Server, virtualisation environments)
• Network devices (switches, routers, firewalls)
• IT security protocols and tools
• Storage systems
• Backup and disaster recovery systems
• Telephony (VoIP systems)
• Microsoft 365 and Azure environments

Personal Attributes:

• Self-motivated with a strong work ethic.
• Excellent communicator and collaborator across local and international teams.
• Organised and capable of managing multiple projects and priorities.
• Analytical thinker with attention to detail and high standards of documentation.
• Committed to continuous learning and proactive problem-solving.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.