Medical Receptionist Apprentice

Start your career in healthcare with our friendly GP practice! As a Medical Receptionist Apprentice, you'll complete a Customer Service Apprenticeship while gaining hands-on experience supporting patients and the practice team. With full training, a supportive environment, and the opportunity to develop valuable skills.

As a Medical Receptionist (Customer Service Apprentice), you will play an important role in supporting the smooth day-to-day running of the GP practice while working towards your apprenticeship qualification.

You will gain valuable administrative and customer service experience in a busy healthcare setting, learning how to provide a professional, efficient, and compassionate service to patients and colleagues.

What a typical day might include:

• Greeting patients and visitors in a friendly and professional manner
• Answering telephone calls and dealing with patient enquiries
• Booking, cancelling, and amending appointments using the practice clinical system
• Signposting patients to the most appropriate clinician or service where appropriate
• Processing prescription requests and directing them to the relevant team
• Scanning, filing, and accurately updating patient records
• Handling incoming and outgoing post and other correspondence
• Assisting with administrative tasks to support GPs, nurses, and the wider practice team
• Maintaining patient confidentiality and adhering to GDPR and NHS policies
• Keeping reception and waiting areas tidy and welcoming
• Learning new systems and procedures while completing apprenticeship coursework

What we're looking for:

• A positive attitude and willingness to learn
• Excellent communication and interpersonal skills
• Good organisational skills and attention to detail
• The ability to remain calm and professional in a busy environment
• A caring and empathetic approach when dealing with patients
• Basic IT skills and confidence using computers
• A reliable and flexible team player who is keen to develop new skills

This apprenticeship offers the opportunity to build a rewarding career within primary care while receiving full training and support from our experienced and welcoming team. No previous healthcare experience is required, just enthusiasm, commitment, and a genuine desire to help others.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)