IT Administrator Apprentice
Job summary
We are looking for an enthusiastic and motivated IT Administrator Apprentice to join our IT team at Newgate Medical Group.
This is a great opportunity for someone looking to begin their career in administration within a busy Primary Care environment, while working towards a Level 3 Business Administration qualification.
Working alongside our experienced IT team, you will receive training, guidance and support to develop your skills across a wide range of administrative and systems-based duties. This will include supporting patient registrations, medical records, data inputting and the maintenance of accurate information within our clinical system.
As your knowledge and confidence develop, you will gain experience across the different functions of the IT department, working closely with colleagues across the Practice and contributing to the smooth running of our services.
We are looking for someone who is organised, reliable and keen to learn, with good communication skills, attention to detail and a positive approach to developing within the role.
Main duties of the job
The IT Administrator Apprentice will work as part of the IT team, receiving training and support to develop competency across the different functions of the department.
The main duties of the role will include processing new patient registrations and deductions, maintaining and updating electronic patient records, scanning and processing clinical correspondence, supporting patient recall systems and accurately inputting and coding information onto the clinical system.
The postholder will also support the processing of medical record requests, patient online access, system searches, data extraction and general administrative duties, while ensuring patient information is handled accurately, securely and confidentially at all times.
As an apprentice, the postholder will be supported to gradually develop their knowledge and skills across the full IT Administrator role. Alongside their day-to-day duties, they will be required to complete a Level 3 Business Administration qualification.
Protected learning time will be provided as part of their working hours to support attendance at training, completion of apprenticeship learning and assessments, and their ongoing development within the role.
About us
Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link workers, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.
This is an exciting time to join the team as we open our new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.
Job description
Job responsibilities
Reviewing records and accurately producing a summary of the patients medical history.
Processing new patient registrations in line with Practice and NHS guidance.
Managing patient deductions, including electronic transfer of records.
Processing and updating death notifications in a timely manner.
Accurately clinically coding data into the patient record using the clinical system.
Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed action.
Inputting letters and documents from hospitals and other providers, adding read codes, recalls, blood results and medication changes as appropriate.
Maintaining and processing patient recall systems in accordance with Practice protocols.
Scanning patient-related documentation and attaching scanned documents to the patients healthcare records.
Processing all incoming and outgoing correspondence onto the clinical system in a timely manner using Practice protocols.
Actioning all incoming emails, correspondence and mail appropriately.
Processing solicitor and third-party medical record requests in line with information governance requirements.
Granting and managing patient online access in accordance with current NHS guidance.
Carrying out system searches and data extractions as requested.
Inputting and extracting data to support audits, reports and Practice targets.
Filing and storing records as required.
Photocopying documentation as required.
Answering incoming telephone calls, transferring calls or dealing with the callers request appropriately.
Maintaining effective security of data at all times.
Upholding confidentiality in line with Practice policy.
Maintaining a clean, tidy and effective working area at all times.
Supporting all clinical and administrative staff with general administrative tasks as requested.
Person Specification
Experience
- Experience of administrative duties.
- Experience of working in a healthcare setting.
Personal Qualities
- Polite and confident.
- Flexible and cooperative.
- Motivated.
- Forward thinker.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
Other Requirements
- Willingness to work flexible hours when required to meet work demands.
- Disclosure Barring Service (DBS) check.
Qualifications
- GCSE Mathematics & English (Grade C/4 or above).
Skills
- Excellent communication skills (written and oral).
- Strong IT skills.
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Effective time management (planning and organising).
- Ability to work as a team member and autonomously.
- Good interpersonal skills.
- Ability to follow policies and procedures.
- SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newgate Medical Group
Address
Health Centre
Newgate Street
Worksop
Notts
S80 1HP
United Kingdom
Employer's website
https://www.newgatemedicalgroup.co.uk/