Digital Learning Technician Apprentice
Providing essential first line digital support, helping students and staff effectively use digital systems, learning platforms and teaching technologies. Based in the Learning Resource Centre (LRC), the postholder will provide a face-to-face digital helpdesk and must be confident, approachable and comfortable supporting people in person.
Role
- Provide friendly, first line support for students experiencing login or account issues, ensuring prompt resolution or appropriate escalation
- Help students confidently navigate key digital platforms, including Microsoft 365, Moodle, Evolve, and Bodyswaps, online library tools, and other College systems
- Deliver drop in sessions, informal workshops, and one to one support to build essential digital literacy, study skills, and online safety awareness
- Promote responsible digital use, digital wellbeing, and effective practices for studying and collaborating online
- Assist academic and support staff with the setup, use, and troubleshooting of digital teaching tools, including interactive whiteboards, visualisers, and AV systems
- Support the operational setup and running of immersive rooms, ensuring smooth delivery for teaching sessions, events, and demonstrations
- Log, track, and update IT help requests in line with College procedures, escalating issues where necessary
- Support the maintenance, review, and creation of digital resource guides, self-help documents, and troubleshooting materials
- Assist with asset management tasks, including tracking devices, equipment loans, or updates to digital systems
Training
This apprenticeship is delivered as a day release, you will be required to attend college once a week.
- Level 3 Information Communication Technician
- Behaviour, Skills and Knowledge
There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NEWHAM COLLEGE OF FURTHER EDUCATION
- Working Week
- Monday - Friday, 9.00am - 5.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 3
- Closing Date
- Friday, 6th March 2026
- Start Date
- Tuesday, 7th April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 / C or above (Essential)
- Maths GCSE, grade 4 / C or above (Essential)
About the Employer
Newham College of Further Education
The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.