Customer Services

Job Overview for Customer Services

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a strong ability to analyse customer needs. This role involves engaging with customers via phone and other channels, ensuring their queries are resolved efficiently.

Responsibilities

• Handle incoming customer inquiries with professionalism and courtesy.
• Provide accurate information regarding products, services, and policies.
• Analyse customer issues to provide effective solutions and enhance satisfaction.
• Maintain detailed records of customer interactions through data entry.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up on customer feedback to ensure ongoing satisfaction.

Skills

• Excellent phone etiquette, demonstrating professionalism in all communications.
• Strong IT and analytical skills to assess customer needs and provide tailored solutions.
• Effective communication skills, both verbal and written, to convey information clearly.
• Experience in data entry with attention to detail for accurate record keeping.
• Ability to upsell products effectively while maintaining a positive customer relationship.

Join us as we strive to deliver exceptional service and support to our valued customers!

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday
• No weekends

Work Location: In person