Senior Product Manager - Managed Magento

Salary Range

£95k-£150k depending on location and experience

About Nexcess

Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.

Nexcess delivers high-performance managed hosting solutions for ecommerce and web professionals, including Managed Magento, Managed Shopware, and InterWorx.

We are seeking a Senior Product Manager to lead product strategy, prioritization, roadmaps, and execution across these products, translating client needs, market insights, technical considerations, and business priorities into clear direction and measurable outcomes.

The role provides strategic and operational leadership, using strong technical knowledge to improve adoption, retention, pricing, packaging, margin, and client outcomes across technical, commercial, and executive teams.

Responsibilities

Product Strategy and Ownership

• Develop and maintain strategy and roadmaps for Managed Magento, Managed Shopware, and InterWorx based on client needs, market opportunities, competition, technical considerations, and company priorities.
• Define target segments, needs, value propositions, positioning, priorities, investments, trade-offs, dependencies, and outcomes.
• Lead decisions within delegated authority based on client value, business opportunity, feasibility, operational considerations, and resources.
• Guide plan structure, service tiers, add-ons, upgrade paths, licensing, and end-to-end client experience.
• Maintain clear differentiation across Magento, Shopware, and InterWorx and manage versions, end-of-life planning, deprecations, upgrades, and migrations.

Technical Product Leadership

• Maintain working knowledge of Varnish, Redis/Valkey, Elasticsearch/OpenSearch, PHP-FPM, MySQL/MariaDB, Nginx, caching, message queues, and cron/queue workers.
• Translate technical capabilities and constraints into product requirements and decisions.
• Partner with Engineering and Infrastructure on feasibility, architecture, capacity, performance, security, reliability, operational risk, configurations, sizing, plan limits, and managed-service boundaries.
• Connect architecture to storefront performance, checkout reliability, stability under load, and user experience.
• Monitor Adobe, Shopware, and open-source roadmaps and assess impacts on strategy, support, costs, performance, reliability, scalability, and client experience.
• InterWorx Product Leadership
• Lead InterWorx strategy and roadmap planning as an internal platform component and commercially licensed product.
• Maintain an informed view of the control panel market, licensing models, competition, and needs of hosting providers, resellers, agencies, and administrators.
• Balance internal platform and external licensee priorities, supporting evaluation, onboarding, adoption, retention, positioning, and commercial performance.

Product and Business Performance

• Use client, market, operational, and financial data to inform pricing, packaging, adoption, attach rate, conversion, retention, expansion, and margin decisions.
• Develop business cases considering client value, market opportunity, financial impact, infrastructure/licensing costs, operational needs, risks, and resources.
• Partner with relevant stakeholders on commercial decisions and understand impacts on unit economics, including server density, resource consumption, licensing, and support costs.
• Monitor agreed measures and recommend changes to improve product and business performance.

New Product and Capability Development

• Identify unmet client needs and opportunities for new products, plans, features, and capabilities.
• Lead discovery, validation, prototyping, benchmarking, and experimentation, evaluating opportunities against client evidence, market information, feasibility, and business considerations.
• Define and prioritize MVP scope and success measures.
• Partner cross-functionally through development and launch, using client and performance insights to guide iteration while balancing speed, quality, client value, feasibility, risk, and business priorities.

Portfolio, AI, and Measurement

• Lead strategy and prioritization for hosted ecommerce and control panel products, translating company and portfolio strategy into plans and roadmaps.
• Contribute client, market, competitive, and technical insights to portfolio discussions and represent ecommerce/control panel needs across software and infrastructure.
• Contribute to company AI vision and cross-portfolio software strategy under the VP of Product, identifying AI opportunities in performance diagnostics, migrations, upgrades, security remediation, and client support.
• Identify cross-portfolio dependencies, risks, and opportunities.
• Establish and monitor KPIs, partnering on instrumentation, data quality, reporting, and measurement.
• Track response times, uptime, cache efficiency, product health, adoption, conversion, retention, expansion, and other agreed measures.
• Use quantitative and qualitative data to communicate performance, risks, recommendations, and needed changes to priorities or strategy.

Client, Ecosystem, and Cross-Functional Leadership

• Engage with merchants, agencies, developers, system administrators, client-facing teams, and relevant Magento, Adobe Commerce, Shopware, hosting, and developer communities.
• Use client feedback in strategy and prioritization and act as escalation point for significant client-impacting issues.
• Build relationships with agencies, extension/plugin providers, technology partners, and platform vendors and represent the company externally under applicable policies.
• Lead cross-functional initiatives with clear objectives, responsibilities, priorities, and alignment.
• Facilitate collaboration across technical and commercial teams; communicate trade-offs, risks, and dependencies clearly and resolve ambiguity through influence, judgment, data, and client insight.
• Contribute to product management practices and mentor colleagues as appropriate.
• Perform other related duties as assigned.

What Success Looks Like

• Clear strategy and roadmaps; balanced client, technical, and business decisions; improved client and commercial outcomes; effective KPI use; cross-functional alignment; and strong client, partner, and industry relationships.

Required Qualifications

• Substantial product management experience at Senior, Lead, or comparable level.
• Experience with ecommerce platforms, ideally Magento/Adobe Commerce, Shopware, or comparable systems, plus web hosting, cloud infrastructure, or related products.
• Working knowledge of caching, in-memory data stores, search services, PHP, databases, technical documentation, APIs, and configurations; able to work effectively with engineers and system administrators.
• Experience contributing to revenue, pricing, packaging, monetization, margin, adoption, retention, or similar outcomes and defining/using product KPIs.
• Experience developing and launching products from concept through customer availability and adoption.
• Strong customer focus, incorporating direct feedback into strategy and prioritization.
• Experience leading cross-functional initiatives through influence.
• Strong communication skills across technical and non-technical audiences.
• Experience participating in developer, open-source, or comparable professional communities.

Preferred Qualifications

• Hands-on experience with InterWorx, cPanel, Plesk, or other hosting control panels.
• Experience with Linux administration, performance tuning, capacity planning, ecommerce migrations, upgrades, or end-of-life programs.
• Familiarity with PCI DSS requirements for hosted commerce.
• Experience with AI-enabled or agentic products, including evaluation, quality, and cost management.
• Experience leading a business, agency, or product initiative with responsibility for outcomes.
• Experience in a multi-product or portfolio business serving overlapping client segments.
• Familiarity with open-source communities, contribution models, governance, and commercial models.

We offer

• Private healthcare – Once probation period is passed (subject to BiK taxation).
• Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
• Pension contribution – 5% of the salary.
• 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period.
• Office Lunches – Deliveroo to the value of £14 each day.
• Mobile phone bill paid to the value of £80 (subject to BiK taxation).
• Casual dress code.
• Use of Apple MacBook Pro laptop – Mouse and Keyboard.
• AirPods Headset.

Disclaimer

SERVERSCOM UK LTD. reserves the right to modify, interpret, or apply this job description in a way that best supports the organisational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

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