AV/VC Engineer - Audio Visual systems - Video Conferencing - Poly Studio - NEAT
AV/VC Engineer - Audio Visual systems - Video Conferencing - Poly Studio - NEAT
- Location - Birmingham
- Day Rate - £350 per day Inside IR35
- Working Situation - On-site (5x per week)
- Contract - 9 Months
Overview
Responsible for management and support of Audio/Visual systems in Meeting Rooms including monitoring, fault diagnosis/resolution, implementation, integration, commissioning and testing.
Key Responsibilities
- Key role within the AV/VC Product Team in the management and support of the AV Equipment within Meeting Rooms.
- Daily proactive monitoring/maintenance of AV systems in meeting rooms to ensure functioning correctly.
- Management and end to end ownership of raised support tickets in Remedy
- Provide 1st and 2nd line technical support for Audio/Video conferencing issues
- Manage RMA process with suppliers for faulty/warranty AV equipment.
- Maintain and manage AV estate equipment/spares across the sites.
- Implement room moves/changes including decommission/redeployment of AV Systems.
Key Skills/Experience
- Experience assisting with the design, delivery or support of technical systems and infrastructure within a technology environment.
- Experience of AV systems configuration, installation and certification for enterprise use including but not limited to:
- Poly Studio X and NEAT codecs and accessories, Logitech Tap,
- Poly Lens, Neat Pulse, Logi Sync, Teams Admin Centre/Pro Portal.
- Remedy/Service Now.
- Experience and understanding of networking protocols for connected AV equipment and systems.
- Understanding of new and emerging technologies and how these may be applied within AV technology projects and products.
- Awareness of translating project, user and product requirements into implemented technical solutions.
- Manage adhoc AV Project installations under the guidance of the Unified Comms Product Managers.